Customer Support Coordinator

Job Description

Customer Support Coordinator – Join Our Dynamic Team!

Are you a natural organizer with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our team!

What You’ll Do

As a Customer Support Coordinator, you’ll play a key role in ensuring our customers receive outstanding service. You will:

• Handling admin tasks and maintaining accurate records

• Coordinating communication with internal and external teams

• Supporting internal processes and contributing to team activities

• Promoting our brand and providing accurate product info

• Assisting with ad hoc tasks and suggesting process improvements

• Managing schedules, rescheduling work, and supporting service managers

• Using portals and tools to help meet team KPIs

What we offer

We believe in rewarding talent and dedication. Here’s what you’ll enjoy:

• Competitive Salary – Rewarding your skills and contributions.

• Generous Holiday Allowance – 33 days of paid holiday per year (including bank holidays)

• Comprehensive Benefits Package – Including pension, life assurance, employee assistance program, referral schemes, employee discounts (high street brands), Cycle-to-Work scheme, and discounts on Johnson Controls security products.

• Extensive Training Opportunities – Benefit from ongoing product training and cross-training, with access to outstanding resources.

• Collaborative Team Environment – Work with a supportive and encouraging team that values your contributions.

• Career Development – Explore growth opportunities with clear career ladders to advance your career.

What We’re Looking For

We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.

Essential Skills:

✔ Customer-first mindset and strong communication skills
✔ Organised, adaptable, and calm under pressure
✔ Tech-savvy and able to multitask
✔ Able to manage workloads and meet KPIs

Preferred Skills:

Experience in the security industry
Planning/scheduling experience or GANT-based tools

If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!

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