Associate Specialist, Front Office/Contact Center

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at www.analog.com and on LinkedIn and Twitter (X).

          

We are looking for a highly motivated HR Operations Specialist to join our Global Business Services (GBS) APAC Front Office team. This role delivers front-line HR support through multiple channels and plays a key part in resolving inquiries, coordinating transactions, and maintaining HR documentation. The ideal candidate is customer-focused, detail-oriented, and well-versed in HR systems such as ServiceNow, Workday, and other enterprise tools.

This position will be based in our BGC office.

Candidates with a strong background in background screening, onboarding process, and ServiceNow and Workday system enhancements will be highly preferred.

Key Responsibilities

Employee Support & Issue Resolution

• Serve as the first point of contact for HR inquiries from employees and managers via ServiceNow, email, phone, messaging platforms, and in-person interactions.
• Provide accurate, complete, and timely guidance on HR processes, policies, and systems.
• Escalate complex requests and partner with SMEs, regional/global HR teams, or COEs as needed.

System Usage & Case Management

• Use ServiceNow to manage HR tickets and workflows, ensuring SLA compliance and documentation accuracy.
• Support transactions and inbox monitoring in Workday and other HR systems.
• Maintain audit-ready case records and contribute to knowledge-sharing efforts.

HR Transactions, Document Issuance & Communication Support

• Process a variety of HR-related requests, including employee self-service and manager-initiated changes (e.g., job details, supervisor updates).
• Prepare and issue Certificates of Employment (COE), visa letters, and guarantee letters, ensuring accuracy and adherence to global/local requirements.
• Collect, validate, and route HR forms and documentation for downstream processing; ensure timely tracking and action for submitted documents.
• Coordinate and manage preparation of broadcast email requests, including documentation, approvals, and on-time release.
• Support SharePoint Online page creation and content management for internal HR resources and employee access.
• Manage 201 file documentation and handle requests in compliance with internal records management standards.
• Support and coordinate background screening, I-9 verification, and onboarding transactions, in partnership with global SMEs and third-party vendors.

Knowledge, Process Support & Continuous Improvement

• Maintain and enhance internal documentation, FAQs, and knowledgebase articles to ensure consistent and accurate service delivery.
• Track and report individual KPIs; contribute to the team’s performance scorecard and operational insights.
• Participate in user acceptance testing (UAT), system enhancement efforts (e.g., ServiceNow and Workday), and process improvement initiatives.
• Collaborate with global and regional counterparts to ensure alignment in tools, process execution, and documentation standards.

What We're Looking For

• Experience in an HR shared services, contact center, or employee support environment.
• Proficiency in using ticketing tools like ServiceNow and HR systems such as Workday.
• Knowledge of background screening, I-9 verification, and onboarding processes, especially in a global setup.
• Ability to manage and update content using SharePoint Online or similar platforms.
• Strong communication skills and a customer-focused approach.
• Excellent organizational and time management skills; able to handle multiple priorities in a fast-paced environment.
• High attention to detail and strong documentation practices.

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export  licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls.  As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Experienced

          

Required Travel: No

          

Shift Type: Normal Time (Philippines)