Principal Customer Quality Engineer

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at www.analog.com and on LinkedIn and Twitter (X).

Analog Devices (NASDAQ: ADI) designs and manufactures semiconductor products and solutions. We enable our customers to interpret the world around us by intelligently bridging the physical and digital worlds with unmatched technologies that sense, measure and act. 

This position is located at our Munich office in Germany.

Responsibilities:

• Manage wide-ranging key customer relationships (Automotive, Industrial, Aerospace, Military, Consumer, etc.) with a focus on various quality aspects. Duties include management and communication of customer failure analysis requests, issue resolution, improvement activities, new product introduction (e.g. APQP/PPAP), PCN communication and approvals, periodic quality reviews and customer quality status reports.
• Work effectively with various departments and functions (sales, customer operations, business unit test, design, product and planning engineers and other regional quality engineers) to timely address and solve customer inquiries and challenges.
• Advocate for customers by representing their views and requirements. Understand, interpret, initiate and drive quality system/process improvements to meet customer’s evolving needs by meeting or exceeding customer expectations as reflected in customer responses and scorecard performance.
• Negotiate Customer Quality Agreements as needed and help facilitate customer audits.
• The candidate should be a self-motivated quick learning problem solver with excellent communication skills who can find and facilitate data-driven solutions for complex issues.
• This role also requires partnership with customers on PCN and PDN change management activities.

Qualifications:

• Bachelor’s degree in Electrical or Electronics Engineering or related technical field. Master’s degree or higher preferred.
• Minimum 10 years of relevant experience
• Solid background in quality systems, semiconductors wafer fabrication, assembly and test operations
• Proven problem solving with excellent analytical, verbal and written communication skills including ability to present internally and externally to multiple levels of an organization.
• Experience in project and account management accountable for driving projects to rapid completion.
• A comprehensive understanding of quality, reliability, and failure analysis processes and requirements for semiconductors is desired.
• Solid understanding of the Automotive market and quality requirements (APQP, PPAP, SPC, FMEA) and problem solving tools such as 8D, 5-Why, Is/Is-Not,  Ishikawa/Fishbone/FTA diagrams.
• Data analysis skills to look for signals in semiconductor manufacturing data, customer issues, and project hurdles is a plus.
• Demonstrate exemplary prioritization skills coupled with organization skills so that ADI can execute to plans with our customers at the center of all our actions.
• Proven ability to work in large, complex, global organizations
• As a Principal Customer Quality Engineer for EMEA, the candidate is to be expected to be a lead contributor to their team and the organization as a whole, and may get involved in developing, mentoring or coaching others
• The candidate will also need to demonstrate effective constructive confrontation skills as needed, to ensure that all the right resources at ADI are mobilized to address any customer concerns.
• Ability to travel locally, domestically (Europe) and internationally occasionally required.
• Fluency in English. German and/or additional European language is a plus.

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For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export  licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls.  As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: ExperiencedRequired Travel: Yes, 25% of the timeShift Type: 1st Shift/Days