About the role

We are recruiting for a Process Improvement Manager to join Freeths’ Knowledge & Innovation Team, and support us in documenting and continuously improving Freeths’ Agreed Best Practice (“FABP”) for legal and business processes nationally.  This is a new position to help drive Freeths’ ambitious growth strategy.

Key responsibilities

Discover

• Investigate and assess impactful process improvement opportunities across the business.  Areas of focus will be determined by the Director of Knowledge & Innovation, and the Senior Innovation and Change Manager, in accordance with firm’s strategic objectives and priorities from time to time.  However, this role will have potential to gain experience working across all legal departments and business support functions.

Define

• Setting the scope and definitions for processes under review, and documenting clear objectives and problem statements/success criteria

• Support the Senior Innovation and Change Innovation Manager in aligning/identifying key stakeholders (Process Owners, Process Sponsors) to support definition and improvement efforts.

Design / Develop

• Facilitating workshops with key stakeholders and process operators to document FABP in Microsoft Visio, utilising Lean Six Sigma methodologies to eliminate errors and inefficiencies of process.

• Support the Senior Innovation and Change Manager in maintaining Firmwide process architecture, including maintaining and making accessible to the business the centralised FABP Catalogue.

• Collaborating with IT BAs to document clear, actionable Business/User Requirements for new technical solutions that will serve to support/enable Agreed Best Practice

Deliver

With oversight and support from the Senior Innovation and Change Manager:

• Establish relationships and working arrangements with Process Owners to ensure they drive adoption and continuous improvement feedback of FABP; and

• Establish an effective review protocol for the Process Catalogue to ensure FABP is subject to continuous improvement, harnessing new best practices, new opportunities for improvement, and innovative new ideas.

Your skills and qualifications

Essential

• Formal experience and demonstrable impact facilitating process improvement within the legal or management consulting sectors.

• Excellent communication and interpersonal skills to effectively collaborate with stakeholders and drive change.

• Strong analytical and problem-solving abilities, with a data-driven and detail-oriented approach.

• Lean Six Sigma (or equivalent process improvement) certification

Highly Desirable

• Prince 2 certification

• Certification and/or practical experience in applied Design Thinking

Smart. Bold. Together. We Are Freeths.

Become part of the team at Freeths.

View some of our recent highlights on our website here.

Do we sound like a match? If you’re someone who cares deeply, communicates openly and collaborates effectively, then we’d love to have you join our diverse, inclusive team.