Entitlement and Benefits (NOEP) Coordinator

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

Position Summary: The Entitlement and Benefits (NOEP) Coordinator will facilitate the execution of the Isaacs Center’s state NOEP contract, which includes outreach related to the Supplemental Nutrition Assistance Program (SNAP) outreach and referrals for internal and external food services to older adults and families.

Schedule: 35 hours per week

Salary Range: $55,503.34 – $58,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Primary Duties:

• Provide direct assistance to participants with public benefit applications and renewals
• Targeted and extensive outreach to community members experiencing or at risk for food insecurity
• Develop and launch education campaigns in collaboration with agency directors on food security and SNAP benefits
• Attend and present at community meetings, as well as scheduled NOEP contract meetings
• Facilitate group information sessions regarding SNAP and other benefits, in-person and virtually
• Collaborate with case management services throughout the agency
• Assist with outreach efforts to increase participation
• Make referrals to available community resources as needed
• Develop and foster relationships with community and government agencies.
• Prepare documentation (assessments, case logs, case notes, etc.) as stipulated by contractual and agency standards and procedures.
• Track progress and units of service
• Develop reporting monthly or as needed
• Adhere to agency policies and procedure, including policies related to COVID safety
• Other duties as required.

Education/Skills/Experience:

• Associates or Bachelors Degree required; Masters preferred
• Prior experience working with the elderly highly preferred
• Bilingual, English/Chinese highly preferred
• Ability to handle confidential information with discretion
• Ability to work some flexible hours (e.g., evenings, weekends, Thanksgiving or Christmas Holiday)
• Ability to work in-person and remotely as required

Qualifications:

• The Food Security (NOEP) Coordinator must possess strong writing, speaking, interpersonal and organizational skills.
• The candidate must hold at least an Associates or Bachelors Degree, Masters preferred.
• The candidate must have demonstrated experience providing exemplary customer service.
• Experience and knowledge of public benefits and/or case management are strongly recommended.
• The candidate must have experience working with diverse and high-needs populations and value team building.

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.