Claims Adjuster - Accident & Health

HDI Global in Australia is represented by HDI Global SE, Australia and HDI Global Specialty SE – Australia. Both companies are headquartered in Sydney with Branch offices in Melbourne, Brisbane, Perth and Adelaide. Our team of local and empowered underwriting experts in Australia provide a commercial and flexible underwriting approach, which allows us to consider innovative ideas across all lines of our general insurance business, distribution channels and markets.

HDI Global SE is Germany’s leading industrial insurer and has been servicing German and European companies in Australia and New Zealand since 1995. As an industrial lines insurer, HDI Global SE meets the needs of SMEs, industrial companies and corporate customers with insurance solutions that are specifically tailored to their requirements for Property, Construction, Casualty, Accident & Health, Marine, Cyber and Motor Fleet risk. The company also has operations in more than 175 countries through foreign branch offices, subsidiary companies, and network partners.

HDI Global Specialty SE is wholly owned by HDI Global, being a strong and established player in the insurance market. By housing the specialty activities of the Talanx Group in HDI Global Specialty SE (HSAB), we have created an excellent platform for putting together cross-business segment expertise and network reach.

Claims Adjuster – Accident and Health (A&H)

The Accident and Health claims adjuster is responsible for the registration, assessment, investigation, negotiation, and closure of A&H claims. The role involves interacting with claimants, insurance brokers, underwriters, adjusters / surveyors and various other parties involved in the A&H claims process. You will be working under the supervision and guidance of the A&H claims manager and senior claims adjuster.

Key Responsibilities:

• Triaging and managing new Accident and Health claim notifications.
• Managing and supporting day to day activities of the Accident and Health portfolio, including Travel claims.
• Managing and settling a portfolio of claims from first advice through to settlement.
• Managing and supporting day to day activities of the Accident and Health portfolio, including Travel claims.
• Gathering and analysing claims related documents to support claim closure.
• Conveying decisions to the insured broker and explaining the reasoning behind those decisions when necessary.
• Assisting in the recovery process by identifying potential subrogation opportunities.
• Maintaining accurate claims records in the company's database and complying with all relevant regulatory requirements.
• Working collaboratively with internal teams, such as the broader claims team, underwriters, and risk management.
• Participating in training schemes as required and showing a commitment to continuous professional development.

Minimum Qualifications:

• Undertaking a tertiary qualification in Business, either at TAFE (Certificate or Diploma level) in Business or ANZIIF(Foundation Certificate in Insurance or above ) or Bachelor’s degree in Business, Administration, Insurance or a related field.
• Competency in Excel, Microsoft word and Outlook.
• An understanding and experience working in claims related to A&H insurance.
• Good communication (verbal and written) and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Good organisational and multitasking abilities.

This is a great opportunity for a motivated, proactive and professional individual to join our Claims team and meaningfully contribute to the continued growth of our Australian Accident and Health portfolio.

HDI offers a values-based dynamic working environment, a flexible approach to work, and a learning framework to support your continued development. We provide equal opportunity to all qualified individuals and believe that diversity and inclusion are critical to our future.

You will need to already have permanent rights to work in Australia (either citizen or permanent residency).

If you would like to become a member of the HDI team, please click on the apply now button.