Description

Full time - Senior.

Tel-Aviv, Israel.

Applift is seeking a visionary, hands-on Head of Customer Success to lead and scale our customer-facing teams through a critical phase of growth. You will begin by managing and coaching our high-performing Customer Success Managers, while laying the foundations for a second team and its future leader.

Your mission: drive customer outcomes, accelerate revenue expansion, and establish a world-class post-sale experience at scale.

This is a unique opportunity for a growth-minded CS leader who thrives in dynamic, fast-moving environments and is ready to step into a company-defining role.

If you live at the intersection of strategy, execution, customer value, and leadership - this role is for you.

About the company

Using a unique, cutting-edge AI-based technology, Applift is the most advanced ASO service for app owners, enabling them to achieve extraordinary marketing and in-app conversion goals by enjoying a constant stream of new and relevant users. By continuously analyzing and generating app store trends, our team of app marketing experts ensures that apps appear as the top search result for what most potential users search.

Since 2017, Applift has been the #1 solution for some of the world’s biggest brands on both the Apple App Store and Google Play Store, expanding and scaling their business to a whole new level. Using Applift’s technology, selected brands have become leaders in their industries, at the forefront of the app stores, and well-known to millions of worldwide users.

The Opportunity

As Head of Customer Success, you will:

Lead, coach, and 2x - 3x our existing team of 6 CSMs
Design and execute a customer success strategy that supports retention, expansion, and long-term customer value
Build and launch a second CS team (and hire a future team lead) as the company scales
Collaborate cross-functionally to enhance product adoption, customer experience, and revenue outcomes
Establish, enhance, and polish scalable CS infrastructure: playbooks, reporting, lifecycle programs, segmentation, and health scoring
Partner closely with Sales, Marketing, and Product to align around customer needs and opportunities

Responsibilities

Serve as a strategic and operational leader for the entire customer success function
Own post-sale customer KPIs including NRR, churn, adoption, time-to-value, and upsell rate
Manage and mentor the current team of CSMs while building and onboarding a second team
Oversee account planning, QBR processes, renewal and expansion workflows
Develop customer health scoring, usage analytics, and segmentation models
Continuously evolve team playbooks and success programs to ensure best-in-class service
Act as an executive point of contact for key customer relationships
Monitor performance trends and use data to drive decision-making and coaching
Create a culture of excellence, accountability, and high performance across the CS org

What is Expected of You

Define and implement a scalable post-sale org structure aligned with company growth
Represent the customer voice internally and proactively improve cross-functional alignment
Drive expansion strategy from within CS by identifying upsell/cross-sell opportunities
Build processes to ensure CSMs are focused, supported, and set up to succeed
Recruit and develop high-potential talent as the CS team grows
Maintain and raise the bar on our industry-leading retention performance

Required Qualifications

5+ years of experience in Customer Success, Account Management, or post-sales leadership, with a proven track record in B2B SaaS, martech, or agency environments
3+ years in a senior CS management role, overseeing both team performance and strategic planning at the department level
Demonstrated success in building, scaling, and structuring CS teams, including recruiting, onboarding, and career development of team members
Strong people management skills with a passion for coaching, developing future leaders, and creating a culture of high performance and accountability
Proven experience in setting departmental goals and KPIs, managing performance metrics, and aligning CS strategy with overall company objectives
Strong organizational and operational skills with the ability to design and implement scalable processes across customer segments and lifecycle stages
Experience working cross-functionally with Sales, Product, and Marketing leadership to influence product direction, go-to-market strategy, and revenue growth
Strategic mindset with the ability to balance long-term planning with hands-on, day-to-day execution
Executive presence and strong communication skills, able to effectively represent the CS function at the leadership level and with key clients
Proficiency in CS and CRM tools such as HubSpot, Gainsight, Totango, or ChurnZero
Fluent in English (written and spoken); additional languages are a plus
Thrives in a fast-paced, high-growth environment with shifting priorities and a strong sense of ownership

Nice to Have

Background in the mobile app ecosystem, with hands-on involvement in App Store Optimization (ASO), app marketing, or mobile growth
Prior work with clients or products in the gaming, finance, or social app industries
Experience working alongside Product, User Acquisition, and Growth Marketing teams in high-velocity environments

Why Join Applift

Join a hyper-growth company shaping the future of app marketing
Lead a strategic function with autonomy, visibility, and room to scale
Work with some of the world’s top mobile brands and growth teams
Build and develop your own leadership bench as the CS org grows
Competitive salary, generous bonus plan, and long-term career growth potential

Requirements

None

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