Revenue Operations Representative - IP-3562 - PA Revenue Operations - Johnstown Richland

 

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
 

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

 

About the Opportunity 

 

UWUA LOCAL 102  -COLLECTOR A (Preferred) or B

JOHNSTOWN / RICHLAND PA

Pay Rate starts at 36.19 per hour. 

A vacancy exists for an employee to work in this job classification at the above location. 

 

WORKING HOURS:

Normally, 8 hours per day, 5 days per week, Monday through Friday.

OVERTIME AS REQUIRED

Scheduled by work location:

1. Overtime to complete regular daily work schedule
2. Other scheduled overtime

 

Responsibilities:

 

Collectors perform a variety of duties in accordance with the Company's customer service standards to encourage the collection of delinquent accounts.  Duties require field contacts at individual customer locations.  Daily assignments are prepared in an electronic format (handheld computer), and paper documents for the explicit purpose of addressing delinquent residential and commercial accounts. Primary activities involve terminating accounts for nonpayment at the meter if satisfactory payment is not received/verified.  The collector may perform reconnection of the meter once the payment is received/verified. 

 

The candidate may be required to have access to personal transportation in the performance of their duties and therefore must maintain a valid driver’s license, appropriate vehicle insurance and vehicle in sufficient operating condition commensurate with local driving conditions including, but not limited to, uneven terrain, dirt roads, hills and inclement icy/snowy/muddy/wet surfaces.

 

Collectors participate in emergency work as required and perform the tasks of lower job classifications including meter reading as needed.  Emergency work assignments may include work locations of other Operating Companies.

 

Qualifications & Requirements

 

The following minimum qualifications must be met in order to obtain and retain this classification:

 

• Education and Experience: Meter reading experience, extensive knowledge of the Operating Company’s service areas, and knowledge of basic electricity.

 

• Safety: Ability to work safely and follow applicable safety rules relative to work assignments. 

 

• Physical: Manual dexterity to operate handheld devices and accurately input information, ability to do considerable walking or driving, ascend and descend steps and ladders, work in all weather conditions and to navigate across rough terrain.  Ability to lift and carry more than 25 pounds and possess range of motion commensurate with installation and/or removal of meters.

 

• Mental: Ability to read and report meter conditions and data accurately, read and take appropriate action based upon reports and work orders, deal with customers, potentially dangerous animals, and the public in a professional and courteous manner, work with energized meters and the ability to deal with potentially dangerous animals.  The Company will provide successful applicants the necessary training to work with energized meters.  Prior to such training, and for the first six months thereafter, the ability to work with energized meters will not be used to disqualify an applicant for this job.

 

• Clerical: Ability to communicate effectively and operate two-way radios, telephones, cellular phones, and other communication devices and write legibly and maintain accurate records and reports.  Ability to handle and safeguard cash and execute cash transactions as permitted or required by State commission guidelines.

 

• Work Characteristics: Meet Company standards in regard to physical fitness, personal conduct and appearance, attendance, work performance, and safety practices, and supervision required.

 

• Special:  Possess a valid motor vehicle operator’s license for the applicable jurisdiction and be able to safely operate motor vehicles. 

 

• Employee must meet the residency requirements, where applicable.

 

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.