Executive Vice President, Global Account Management (Virtual, US)
SIRVA
Hybrid
Virtual
Full Time
Role Overview
The EVP of Global Account Management will lead the strategy, relationships, and performance of Sirva’s most critical corporate client accounts, ensuring retention, growth, and exceptional service worldwide. Global Account Management is responsible for the overall health and retention of a designated portfolio of corporate client accounts. This includes the leadership and management/development of Global Account Management team members and functional team members globally, overall financial performance and profitability, and supporting the procurement of new client accounts (new business development).
Responsibilities
30% Leadership:
• Lead a best in class Global Account Management function
• Manage, mentor and develop a team of Global Account Management Directors
• Build the technical competency of the Account Management team
• Lead the Global Policy Consulting Team
• Leads the Global new client Implementation Team
20% Client Retention and Development:
• Develop global client strategies with the team focusing on client retention and improved financial performance
• Work with the Account team to ensure solid client communication cadence
• Work with the Account team to Identify and report on client trends
• Oversee contract renewals
• Oversee clients at risk process
10% New Business Development and Sales support:
• Ensure that every client is a good reference
• Work with global sales team on sales strategies when required and identify resources to support sales pursuits
• Attend and participate in sale presentations when required
• Assist RFP team as needed
15% Collaborate with Global Operations teams:
• Collaborate with functional teams to ensure client satisfaction goals are met
• Collaborate with global client implementation to onboard new clients successfully
• Provide technical expertise to training organization
• Work with Account team and business functions to manage and resolve client escalations
• Oversee the management of client specific Service Level Agreements
• Collaborate with functional teams to build out best practice
25% Financial responsibility:
• Manage the revenue and margin growth for client portfolio
• Identify and manage product expansion for client portfolio
• Collaborate with AR team to manage client receivables
• Build client strategies to maximize return to Sirva organization
• Manage team resources to budget including T&E
Qualifications
• Minimum 10 years corporate client or account management experience required
• Minimum 10 years of US domestic relocation and/or international assignment management experience, including operational management experience required
• Minimum 5 years team leadership experience required
• Strong problem solving and conflict resolution skills
• Financial/Accounting knowledge, previous responsibility for P&L
• Superior oral and written communication skills
• Strategic planning abilities
• Good understanding of business application technology
• Global living/working experience preferred
• Bachelor’s Degree required
• GMS preferred
• CRP preferred
At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:
• Position Title: EVP, Global Account Management
• Salary: The expected base salary for this position is up to $300,000 annually. Actual compensation may vary based on factors such as experience, skills, qualifications, and location. This role may also be eligible for additional compensation, including bonuses, as applicable.
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees
For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.
#LI-Remote
The EVP of Global Account Management will lead the strategy, relationships, and performance of Sirva’s most critical corporate client accounts, ensuring retention, growth, and exceptional service worldwide. Global Account Management is responsible for the overall health and retention of a designated portfolio of corporate client accounts. This includes the leadership and management/development of Global Account Management team members and functional team members globally, overall financial performance and profitability, and supporting the procurement of new client accounts (new business development).
Responsibilities
30% Leadership:
• Lead a best in class Global Account Management function
• Manage, mentor and develop a team of Global Account Management Directors
• Build the technical competency of the Account Management team
• Lead the Global Policy Consulting Team
• Leads the Global new client Implementation Team
20% Client Retention and Development:
• Develop global client strategies with the team focusing on client retention and improved financial performance
• Work with the Account team to ensure solid client communication cadence
• Work with the Account team to Identify and report on client trends
• Oversee contract renewals
• Oversee clients at risk process
10% New Business Development and Sales support:
• Ensure that every client is a good reference
• Work with global sales team on sales strategies when required and identify resources to support sales pursuits
• Attend and participate in sale presentations when required
• Assist RFP team as needed
15% Collaborate with Global Operations teams:
• Collaborate with functional teams to ensure client satisfaction goals are met
• Collaborate with global client implementation to onboard new clients successfully
• Provide technical expertise to training organization
• Work with Account team and business functions to manage and resolve client escalations
• Oversee the management of client specific Service Level Agreements
• Collaborate with functional teams to build out best practice
25% Financial responsibility:
• Manage the revenue and margin growth for client portfolio
• Identify and manage product expansion for client portfolio
• Collaborate with AR team to manage client receivables
• Build client strategies to maximize return to Sirva organization
• Manage team resources to budget including T&E
Qualifications
• Minimum 10 years corporate client or account management experience required
• Minimum 10 years of US domestic relocation and/or international assignment management experience, including operational management experience required
• Minimum 5 years team leadership experience required
• Strong problem solving and conflict resolution skills
• Financial/Accounting knowledge, previous responsibility for P&L
• Superior oral and written communication skills
• Strategic planning abilities
• Good understanding of business application technology
• Global living/working experience preferred
• Bachelor’s Degree required
• GMS preferred
• CRP preferred
At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:
• Position Title: EVP, Global Account Management
• Salary: The expected base salary for this position is up to $300,000 annually. Actual compensation may vary based on factors such as experience, skills, qualifications, and location. This role may also be eligible for additional compensation, including bonuses, as applicable.
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees
For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.
#LI-Remote
Executive Vice President, Global Account Management (Virtual, US)
Hybrid
Virtual
Full Time
August 11, 2025