Service Operations Specialist

The Service Zone Manager (ZM) is the main contact person of the dealers regarding Overall Service Operations. He/she acts as a service consultant to the dealers for continuous improvement of the service operations. The ZM is responsible to deliver FGP Parts Revenue and Customer Satisfaction targets.

·Deliver overall service profitability of the dealer network through implementation of standard service processes, retail and wholesale programs and customer satisfaction programs. ·Timely roll out and installation of regional/ASEAN programs at the dealerships (I.e. QSS, QC Body 
shop, etc.) ·Timely cascade of all pertinent information (i.e. FGP Dealer Bulletins, Retail and Wholesale programs, FSAs, SSMs, TSBs, Parts Pricing, etc. ) to dealer principals, service managers, service advisors, 
DCRC team and parts team. ·Assist dealers in the preparation of the annual business plans to be aligned with FGP’s business plan and closely work with dealers to deliver and achieve the targets. ·Ensure new dealers’ 100% compliance and Conduct monthly dealer service audits and discuss with the dealer principals highlights of the results for improvement and sustainment.

Education Qualification: Graduate of Business Management, Engineering or any related course

No. of Years of Experience: At least 5 to 8 years of experience in Dealership Service Zone Operations

Other Requirements: Work experience in the fields of after sales operations, business management or service operations preferably in automotive aftersales service

 

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