Learning & Talent Strategy Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Learning & Knowledge Management (GLKM) team provides a full range of dynamic, evolving learning and performance solutions that enrich our colleague’s skills and knowledge, powering engagement and driving business results. We are a global team responsible for developing holistic learning strategies, designing innovative learning solutions, and delivering experiential learning experiences. 

The Global Talent & Learning Strategy Manager will use performance consultation to understand performance gaps and recommend appropriate learning solutions for business partners while contributing to and demonstrating the GLKM vision, brand, and value proposition in business partner engagements! We partner across GLKM plan and implement multiple strategic learning projects enabling Business Partner centered outcomes.​

Responsibilities but not limited to:

• Consult with internal business partners to assess needs, recommend, prioritize, build, and deliver highly effective and engaging learning solutions in alignment with business objectives.
• Use business and data analytics to support decisions and prioritize work. 
• Translate learning strategy into clear plans; coordinate and align resources and tasks across GLKM pillars and ensure comprehensive learning solutions are offered to improve performance and drive business outcomes. Ensure timely work completion & optimal GLKM cross-functional collaboration.
• Use performance data and engage a continuous feedback loop to inform training decisions and promote continuous learning.
• Effectively project manage learning plans and solutions to enable high quality outcomes, ensuring the involvement of appropriate clients and partners and timely completion within budget. Proactively identify project risks, analyze solutions, and mitigate, collaborating and communicating with internal and external stakeholders and business partners.

Minimum Qualifications: 

• Strong consultative abilities coupled with demonstrated influencing and negotiation skills.
• Strong analytical and problem-solving skills and interest in pursuing new and unconventional approaches to addressing needs and closing gaps.
• Ability to understand and use business and customer data and colleague/learner insights to assess needs and inform annual learning plans.  
• A self-starter, responsive to change in a dynamic environment, and comfortable with ambiguity.
• Strong project management skills with proven record of successfully leading and implementing complex, large-scale, cross-functional initiatives.
• Excellent relationship management skills with proven ability to influence without authority.
• Clear communicator with the ability to present effectively at all levels of the organization. 
• Comfortable working in an environment with tight deadlines and managing through making decisions with imperfect information.
• Exceptional attention to detail and commitment to quality.
• Utilizes networks inside and out, to build knowledge and identify best practices.
• Ability to analyze data from a variety of sources to identify trends and come to recommendations.
• Knowledge and experience with our Corporate and Merchant Services areas of the business is preferred.

Preferred Qualification:

• Have a positive ‘can-do’ attitude and a true team player.

Salary Range: $80,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.