Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description

Senior Desktop Engineering Analyst (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

Participating in a diverse Agile Scrum team supporting team deliverables across the Desktop Engineering portfolio of services (Imaging, provisioning, security, hardware, operating system management, software delivery, analytics, automation, etc.).

Leading projects around the identification and automation of key operational activities with a focus on reducing friction in IT Processes and improving client satisfaction.
Participating in next generation device imaging and management activities, including but not limited to; testing and configuring new Operating System imaging and delivery processes, data migration strategies, systems management strategies, security, compliance, etc.
Monitoring support issues for opportunities to improve End User Experience using tools like Systrack and Microsoft Endpoint Analytics, scripting automations and leading efforts to resolve common issues.
Performing Root cause identification for issues escalated to L4
Participating in the design, implementation, and support of a varied portfolio of global desktop solutions that meet business requirements and are aligned to security and operational standards.
Consulting with clients on emerging technology and/or existing solutions.
Assist in setting Product Direction for privilege management, browser and Java technologies.
Develops/maintains vendor relationship with top technical experts.
Maintain and broaden skills/expertise in different technology areas, stay in touch with changing technologies.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution OR High School diploma/GED or higher AND four years of IT experience in lieu of the education requirement.
Three (3) years supporting end user hardware and software.

Additional qualifications that could help you succeed even further in this role include:

2 years of experience working on deep, technical topics for pcs, desktop hardware, current protocols, operating systems, standards, and performance management / device optimization
2 years of experience supporting browser, Java and privilege management technologies
Software and Hardware Troubleshooting Experience in provisioning, imaging and deploying devices and device management
Experience with mobile device management systems
Scrum Master Certification

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