Operations Department,Rwanda.Manager, Digital Banking  OP’s

Key Responsibilities

• Manage and monitor Channel transactions for successful end-to-end transaction processing, paying keen attention to settlements, dispute resolution, accuracy, effectiveness, and documentation in collaboration with KCB Group team

• Ensure accurate and timely processing of manual adjustments of failed digital transactions, cards and cardless based, mobile supporting documents duly approved by reconciliation team and daily process ATM Off Us and visa settlements 

• Ensure timely closure of card and mobile disputes by providing requested documents and ensure charge backs are represented within the required timelines.

• Ensure annual review of processes and procedures for management of Card, Mobile Banking, Internet Banking, Agency Banking, and IMTs’ transactions to ensure, operational risks identification, management and mitigation for better client experiences and work efficiency.

• Build relationships with key stakeholders to understand their current and future business needs, Manage outsourcing partners in line with SLA requirements. 

• Take full responsibility for productivity of all direct reports, focusing on all aspects of sound people management e.g. Performance Management, Rewards, On-the-job training, coaching & mentoring and Employee engagement

• Monitor the payment tools (Cheque Books and Cards) dispatch to collecting Branches and ensure compliance to agreed TAT 

• Support self-development and reinforce the value of learning by making internal staff rotation to different activities within the team and live Bank values

• Ensure strict adherence to audit recommendations, local regulatory and AML Policy

• Overseeing all business operations under Digital Banking Operations

Daily Responsibilities: 

• Monitor to ensure system uptime (TWCMS, FIMI, visa online etc.) for successful card transactions and ensure optimum performance of e-channels 

• Check to ensure revenues are effectively and accurately collected on Card Acquiring and Issuing, Mobile Banking, IMTs and all other Digital Banking channels, projected at RWF 500m year one.

• Preparation and posting of merchants’ payments as per SLA respond to enquires associated 

• Authorize the booking of cards, IMTs, mobile settlements 

• Actioning on digital banking reconciliation exception transactions 

• Approve transactions under Manager’s threshold whilst ensuring free processing errors.

• Period reporting of operational inefficiencies for timely action on their resolution

• Timely submission of internal and regulatory reports in line with set timelines (Daily, weekly, and Monthly reports) as specified in the process

                                     Academic & Professional

1. Experience

4

Minimum No of Years

Need Type[1]

2

ES

2

ES

2

DE

4

ES

1

DE