Digital Banking Department,Rwanda.Manager, Agent Recruitment and Training

• Oversee end-to-end recruitment processes of agents, including postings, screening, and offer management.

• Design and execute agent training and development programs to enhance skills and career growth

• Preparation of Training / Meeting budgets, venues and logistics for better execution

• Training presentation with related records including minutes & attendance lists being general or Departmental for compliance purpose

• Live participation in agency User Acceptance Testing (UAT) and request for change for new and existing products 

• Scheduling the Agents/Branches training sessions during the regular field visits (3 times per week planned)

• Monitoring the new recruited, inactive, and dormant Agents for required advice

• Detecting potential areas that need support and improvement during the field visits and proximity Management for new recruitment

• Oversee compliance with recruitment policies, employment laws, and inclusion initiatives.

• Coordination and monitoring of branch agency supervision activities, mainly based on weekly route plans

• Ensure that agents’ satisfaction levels are high such that agents’ referrals are generated given good services.   

Academic & Professional

Particulars

Detail

Specific Field or Qualification

Need Type[1]

Education 

Bachelors Degree

Business related, Technology

RQ

Professional Qualifications

Banking

AA

Masters Degree

Business related, Technology

AA

Experience

Total Minimum No. of Years Experience Required

3

Detail

Minimum No of Years

Need Type[1]

Experience Area 1 (Sales & Marketing)

3

ES

Experience Area 2 (Credit)

1

DE

Experience Area 3 (Banking Ops)

2

ES