Personal Banker, BPR

• Grow number of SME accounts and cross-sell digital products
  • Manage personal customer bank accounts, including opening and closing accounts, and overseeing transactions in order to minimize the dormancy rate and overdrawn accounts.
  • Resolve customer’s enquiries and complaints to improve CES and NPS and per target.
  • Process Personal Credit Applications within stipulated T.A.T 
  • Monitoring personal Credit Facilities to ensure minimum Portfolio at Risk (PAR)
  • Prepare Periodic Reports on overdrawn accounts, Dormant accounts, and Loan pipeline and performance.
  • Check the Authenticity of application documents  and personal customers information  in the bank  systems ( CBS, CQ, Cregora, ..........etc)  to Ensure KYC and A.M.L
  • Perform and drive retail growth by conducting relationship building conversations to identify banking needs, ensuring customer usage of a minimum of three bank products per customer , outbound calls, and acquiring, deepening, and retaining customer relationships within branch/personal portfolio.
  • Cultivate relationships with other departments and stakeholders to obtain and provide support customers. 
  • Ensure all customers feel understood, informed, and confident in the bank and products/services offered. 

Academic & Professional Qualification

1. Bachelor's Degree Business related
2. Professional Qualifications in Banking - AA
3. Masters Degree - AA

Experience

Total Minimum No. of Years’ Experience Required 3 including Sales, Credit Apraisal and lending, General Banking