Manager, Partnerships

• Drive the growth of SME strategic partnerships by onboarding new partners for funding, digitization, technical assistance, capacity building, and risk mitigation initiatives.

• Drive the collection of affordable deposits and digital lending by onboarding fintech partners to collect from various wallets across high-volume sectors such as trade, education, wholesale, etc.

• Lead the implementation and expansion of non-financial Services initiatives, primarily through the Biashara Club, enhancing the capability of SME customers while maximizing new member onboarding and increasing the bank’s visibility.

• Forecast, execute, and monitor sales performance in the Micro-SME segment, proactively identifying growth opportunities and deploying targeted strategies to exceed market share and revenue targets.

• Develop and implement an innovative value proposition for the Micro segment of the SME portfolio, tailored to market needs to enhance customer acquisition, retention, and competitive positioning.

• Establish and maintain strategic partnerships to support Micro SME growth, enhance customer value propositions, and boost market penetration.

• Champion an efficient and effective sales culture within the Micro segment through continuous training, mentorship, and robust performance management of sales teams.

• Enhance customer experience by swiftly addressing SME-related inquiries, analyzing feedback, and implementing initiatives to improve Net Promoter Scores (NPS) and reduce Customer Effort Scores (CES).

• Conduct targeted engagements with branches and relationship managers to reinforce strategy execution, identify opportunities, and implement actionable plans for performance enhancement.

• Analyze market trends and customer insights within the SME sector to proactively identify and pursue growth opportunities, ensuring continuous portfolio expansion, profitability, and effective risk management.

Academic & Professional

1. Bachelor’s degree Business related

2. Professional Qualifications in Banking - AA

3. Master’s degree Business related - AA

Experience

Total Minimum No of Years’ Experience Required - 5 years including Team Leadership, Sales, Relationship Management, Credit, stakeholder management and general banking