Technical Manager

Why work for Smart?

Benefits: Birthday off, 25 days holiday entitlement + Bank Holidays, Life Assurance, 3 days fully paid volunteering days

At Smart, we help the worlds leading companies maintain their facilities to the best possible standards through a customer centric experience. Over the past 10 years, we have worked in the world’s top data centres and commercial facilities providing quality engineering services.

We are one of the few facilities companies that understand people are at the core of every organisation and are the most important investment we will ever make. Even as technology advances and buildings change, it is our leadership and personal contributions of Smart individuals that ultimately set us apart from competitors.

• Smart is not a faceless corporation. We are an operationally lead business focused on providing visible management and a team that believe in our core behaviours – Integrity, Passion and Empowerment - that's the smart way. We invite the successful candidate to come along on our journey and adapt the Smart Culture we have created.

Role Purpose

As a Technical Services Manager at Smart, you will provide comprehensive technical support your dedicated client site, engaging with specialist service partners as needed.

Delivering a world-class service with innovative solutions, you will communicate effectively with clients and team members, presenting accurate reports in the agreed format. Additionally, you will support Business Unit Directors, Contract Managers, and Contract Support with critical technical matters, providing technical assistance to client FM and Estate Management stakeholders with reliability, flexibility, and professionalism.

Key Tasks and Responsibilities:

• Responsible for all technical engineering activities across the portfolio
  •   Develop excellent working relationships with both internal and external customers
  •   Provide a focal point for customers and their clients for all technical issues
  •   Management of incidents during normal working hours through to a conclusion that is satisfactory for client
• Ensure AP duties are carried out as planned
  •   Carry out site technical training
  •   Provide technical support to both project and site teams
  •   Advise gap analysis training for SMS teams through the training matrix
  •   Administer technical TBT’s as required
  •   Undertake/oversee condition reports
  •   Ensure technical support aligns with all business policies and processes

Education and Training:

• Formally trained in HNC or higher in Electrical Engineering
• Previous experience as a lead engineer for corporate commercial projects
• Professional Engineer licence