Operations Support Coordinator

Location: Site based- Solihull- B90

Hours: 40 hours a week flexible (8am – 5pm)

Responsibilities to include but not limited to:

• Monitoring the client email inbox and responding to queries

• Inputting and tracking reactive jobs on the CAFM system

• Actively monitoring open reactive jobs including chasing for updates and allocating reactive jobs to engineers and contractors

• Raising purchasing orders for engineers and other team members as required

• Allocating PPM tasks to engineers and contractors

• Ensuring any subcontractor PPMs are booked in on time

• Attend client meetings as and when required

• Keen attention to detail and continuously looking for improvements

• Scanning compliance documentation (in-house and sub-contractor)

• Closing down completed jobs and uploading any associated paperwork

• Reviewing documentation and raising any issues to the Account Manager

• Assist Account Manager with client reporting including helpdesk stats and trends

• Monitoring up and coming inspections and co-ordinating dates with sub-contractors and the Account Manager

• Following up with sub-contractors for paperwork/certificates in relation to completed works/inspections

• Raising remedial actions following works or inspections

• Processing quotes as required and acquiring costs from in house engineers or contractors

• Assessing completeness and appropriateness of sub-contractor RAMS

Key Requirements:

• Previous administrative experience desirable

• Previous helpdesk experience is desirable

• Previous experience overseeing contractors required

• Demonstrate strong administration skills

• Strong IT skills including Microsoft Office

• Excellent telephone and email manner, with solid communication and interpersonal skills

• Excellent attention to detail