Building and Workplace Experience Manager

Location: Site based- Solihull- B90

Hours: 40 hours a week flexible (8am – 5pm)

Building Manager element

Pareto are looking to employ an experienced Building Manager to manage one of our accounts. The successful candidate will be able to demonstrate exceptional experience in people management, health and safety, compliance, process implementation and ownership of day to day operations.

This will include experience working as a supplier delivering to clients. A thorough understanding of process implementation, compliance and health and is essential. We are looking for an exceptional communicator that will be able to manage multiple stakeholders, whilst maintaining the highest levels of service at all times.

We need someone that is ambitious, self-driven, professional and the hardest worker in the room.

Key responsibilities :

• Ensures all HR and Health & Safety policies and procedures are implemented, communicated,

understood and adopted

• Ensure compliance with audit requirements

• Use statistical methods to analyse data and generate useful business reports driving insights

to action

• Delivering business cases

• Deliver large hard and soft service supplier management

• Manage the overall services provided within the facility

• Develop and manage analytical capability levels within the team

• Create a budget for various facility needs and expenses

• Provide and track savings and efficiencies

• Manage the maintenance of the building by performing repairs or contracting maintenance

services as needed

• Track building and asset upkeep as well as anticipated long- and short-term improvements

and maintenance

• Ensure the security of the building by researching and implementing various security

measures, such as surveillance cameras or security staff members

• Respond to emergency situations or other urgent issues involving the facility

• Overall financial, compliance and health and safety responsibility of the account

• Compiling KPI and month end reporting for stakeholders

• Financial forecasting and accruing for variable and core costs

• PPM delivery ownership to specific deadlines

• Supplier management

• People management including HR tasks such as return to works, performance management,

absence, interviews and disciplinary investigations

• Supplier contract renewals

• P&L monitoring

• Continuous improvement

• Innovation

• Driving sustainability throughout the account

Key Requirements

• Proven analytical capability

• Ability to present data in a meaningful way driving insights to action

• Supplier management experience

• Financial reporting and control

o Compliance focused

• Health and safety focused with experience of managing health and safety for a team

• People management experience

Experience and knowledge

• Experience of being involved with a Successful mobilisation and stabilisation

• MS Office with advanced MS Excel and PowerPoint skills

• Proven leadership skills, with a proactive attitude

• Ability to quickly analyse and assimilate data and make recommendations based on this

• Ability to influence peers and management on your perspective or decision making

• Outstanding verbal and written communication skills and the credibility to effectively build

relationships with a wide variety of stakeholders both internally and externally

• Ability to align and engage the team to achieve the Company’s vision, strategy and goals.

• Courage to initiate and lead change to drive success

• Creativity and innovation

• Health and safety qualified- preferably NEBOSH

• Financial management

• Supplier management

• Soft and hard services

• Supplier contract understanding (T&C’s, SLA’s and KPI’s)

• SFG20, Legionella, Asbestos, fire safety regulations, building regulations, CDM

• Contract growth

• Implementation of health and safety initiatives and procedures

• Risk assessment compilation

• Presentations

Workplace Experience Manager element

Main Function

The Workspace Manager plays a key role in overseeing the Workspace Management function, ensuring operational excellence in a fast-paced and evolving environment. Reporting to the Head of Workspace, you’ll implement processes, manage budgets, lead projects, and enhance the working environment to support employee engagement and operational efficiency. A forward-thinking approach and strong understanding of workplace trends are essential.

What You Will Be Doing

1. Stakeholder Engagement

Collaborate with key stakeholders to ensure workspace services align with business needs across all corporate offices and support the retail teams.

Serve as the primary point of contact for workspace-related initiatives and feedback.

2. Budget Management

Ensure cost-effective service delivery within budget constraints.

3. Project Leadership

Support the Workplace PM team with office-specific projects.

Take a lead role in managing internal office relocations and similar initiatives.

4. Vendor & Supplier Management

Ensure services are delivered to the highest standards while maintaining ethical business practices and compliance, including preventative and reactive maintenance.

5. Health & Safety (H&S)

Collaborate with the HSQA team to implement H&S procedures that ensure a safe working environment.

Maintain compliance with health, safety, and environmental regulations.

6. Business Continuity

Partner with the Business Continuity team to ensure readiness for events that could disrupt business operations.

7. Employee Wellbeing & Engagement

Drive workplace initiatives that promote a positive environment and enhance employee wellbeing and experience.