Senior Product Ops Specialist, Search User Experience - USDS
TikTok.com
Office
San Jose, California, United States
Full Time
About the team
TikTok search is a global team which aims to provide access to the world's information and creative content with a simple click. To our search engine, evaluation is important as it helps assess the quality of search results, thereby improving users' search experience. As a search evaluation PM, you will be responsible to provide independent, objective, and accurate evaluation viewpoints by defining what's the best experience for our users and implementing a global evaluation plan. Your insights combined with various evaluation and research data will help the entire product development team continuously understand users' needs and optimize the product. Daily work of the team covers user research, data analysis, project management and other related areas.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
1. Responsible for improving TikTok search user experience through research for different product functions, content, and algorithm strategies;
2. Provide actionable insights to cross-functional teams on the product's future iterations based on experience evaluation, data analysis, market research and user research;
3. Gather and analyze search user feedback and performance data to develop insights, contributing to the overall decision-making processes of strategic improvements and optimizations.
4. Independently manage evaluation and investigation projects, and be responsible for the overall process from planning to high-quality analytical outputs.
5. Collaborate closely with Product Managers and technical teams to generate evaluation standards and project SOPs. Provide guidance to ensure all project milestones are met and align with the operational standards.
TikTok search is a global team which aims to provide access to the world's information and creative content with a simple click. To our search engine, evaluation is important as it helps assess the quality of search results, thereby improving users' search experience. As a search evaluation PM, you will be responsible to provide independent, objective, and accurate evaluation viewpoints by defining what's the best experience for our users and implementing a global evaluation plan. Your insights combined with various evaluation and research data will help the entire product development team continuously understand users' needs and optimize the product. Daily work of the team covers user research, data analysis, project management and other related areas.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
1. Responsible for improving TikTok search user experience through research for different product functions, content, and algorithm strategies;
2. Provide actionable insights to cross-functional teams on the product's future iterations based on experience evaluation, data analysis, market research and user research;
3. Gather and analyze search user feedback and performance data to develop insights, contributing to the overall decision-making processes of strategic improvements and optimizations.
4. Independently manage evaluation and investigation projects, and be responsible for the overall process from planning to high-quality analytical outputs.
5. Collaborate closely with Product Managers and technical teams to generate evaluation standards and project SOPs. Provide guidance to ensure all project milestones are met and align with the operational standards.
Senior Product Ops Specialist, Search User Experience - USDS
Office
San Jose, California, United States
Full Time
August 12, 2025