Business Intelligence Analyst, Trust & Safety - USDS
TikTok
Office
Mountain View, California, United States
Full Time
Trust and Safety Operations a pivotal team within U.S. Data Security. We strive to enable TikTok to become the most trusted and secure platform in the US through operational excellence in content moderation via innovations in technology, optimization in processes and investment in people. We ensure that we enforce our policies based on our community guidelines and we take appropriate actions in a timely manner to minimize risks on our platform to our users and advertisers.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- Lead the weekly business review (WBR) process for the Safety Operations team, including executive level presentations and performance meetings
- Develop and maintain scalable, automated dashboards and reports that benchmark and track progress against key operational performance goals and initiatives.
- Work with management and/or internal stakeholders to define business requirements and analytical needs and execute against them.
- Support demand forecasting and modeling capabilities related to how fast we should be growing our expenses and our investment in our moderation workforce.
- Conduct data mining, regression analysis and other quantitative analysis using industry standard statistical and business analytics techniques.
- Creating and maintaining data documentation both for an internal, technical audience and for partner user teams
Our Operations team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that this person interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.
It is possible that this role will be exposed to harmful content on a daily basis.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- Lead the weekly business review (WBR) process for the Safety Operations team, including executive level presentations and performance meetings
- Develop and maintain scalable, automated dashboards and reports that benchmark and track progress against key operational performance goals and initiatives.
- Work with management and/or internal stakeholders to define business requirements and analytical needs and execute against them.
- Support demand forecasting and modeling capabilities related to how fast we should be growing our expenses and our investment in our moderation workforce.
- Conduct data mining, regression analysis and other quantitative analysis using industry standard statistical and business analytics techniques.
- Creating and maintaining data documentation both for an internal, technical audience and for partner user teams
Our Operations team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that this person interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.
It is possible that this role will be exposed to harmful content on a daily basis.
Business Intelligence Analyst, Trust & Safety - USDS
Office
Mountain View, California, United States
Full Time
August 12, 2025