Call Center Operations Shift Supervisor - Full Time ( Tropicana Atlantic City )

Job Duties

• Responsible for supervising the daily operations of the call center department including hiring, training, counseling, and scheduling staff.
• Assists with the issuance of comps to rated players.
• Assists with the coordination of receipts and cancellations of reservations.
• Responsible for the input of premium player comp requests and premium customer reservations.
• Coordinates and resolves customers inquires and complaints.
• Promotes outstanding customer service.
• Ensures staff provides Family Style Service at all times.
• May perform other duties as assigned.

Minimum Qualifications

• High school diploma required. 
• Minimum three (3) years experience in call center environment.
• Must be skilled in both the CMS (casino) and LMS (hotel) computer systems.
• Knowledgeable of general information regarding Company facilities and amenities.
• Minimum one (1) year supervisory experience.
• Required to perform the customer service standards of the department.
• Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies, and procedures.

$21.00  Per Hour

Behold! Caesars Sportsbook is here, and we’re proud to be a part of Caesars Entertainment—the number one gaming company in the world with over 80 years of sports betting expertise.

 At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It’s the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.

 As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we’re creating new and exciting opportunities for you to be a part of our empire and make an impact.

Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember—We Are All Caesars!