Job Title: Student Worker – Box Office/Front of House Assistant – Waco Civic Theatre

Job Classification: Community Service, Student

Department: Off Campus Community Service

Hiring Manager: Kelly MacGregor

Contact: exec@wacocivictheatre.com

Work Schedule: Minimum of 10 hrs a week Tues-Friday 4-6pm OR During showtimes on show weekends dependent on theatre's needs

Desired Length of Employment: Fall/ongoing

Pay Rate: $15/hr

Key Components:

This position is reserved for Federal Work Study (FWS) students only. This position is ideal for students interested in hospitality, customer service, or arts administration, enhancing skills in communication and public relations.

In a student employee capacity, may assist in working with external community service partners.

Job Description:

Work with local organization(s) or community partners
Handle ticket sales, reservations, and customer inquiries at the box office.
Manage the front of house during performances, ensuring a positive patron experience.
Coordinate with volunteers and ushers to maintain order and efficiency.
Provide information about shows and answer patron questions.
Assist in organizing special events or fundraisers.
Assist the Guest Relations Manager with inventory of gift shop items.
Provide excellent customer service as a representative of the University
May assist with planning, organizing, and implementing community services or programs
May assist with various projects, activities or tasks related to community projects
May contribute to developing and maintaining good relationships with internal and external partners
May serve as a source to provide information about resources and assistance related to community program(s) or service(s)
May serve to enhance outreach for the greater Waco community
Ensure confidentiality of all pertinent information
May prepare and present information in a group or workshop setting
Perform all other duties as assigned to support Baylor’s mission
Ability to comply with University policies
Maintain regular and punctual attendance

Required Hard / Specialized Skills:

Cash Handling and Payment Processing
Customer Service
Phone and Email Etiquette
Housekeeping and Theatre Maintenance

Soft Skills

Reliability and Punctuality
Communication and Time Management of assigned tasks
Patience and Professionalism
Multi-Tasking

Learning Outcomes:

Ticketing & Sales Proficiency – Gain hands-on experience with box office software, payment processing, and ticket management.
Event Coordination & Logistics – Understand audience flow, seating arrangements, and front-of-house organization for live performances.
Customer Service & Communication – Develop professional skills in interacting with patrons, handling inquiries, and resolving issues.
Career Exploration in Arts Administration & Event Management – Gain insight into potential career paths in theatre management, hospitality, and customer service.

Employer: Baylor University

Work Location: Waco Civic Theatre

Work Address: 1517 Lake Air Dr. Waco, TX 76706