Senior Assistant Vice President-Consulting -Transformation Solution Consultant

Skills & Experience 

              Essential skills and experience - minimum criteria 

 

• Education:
  • Bachelor’s degree (any) 
• Experience:
  • ~15+ years of experience in primarily business transformation and operations management, or related roles, mandatorily in BPM environments.
  • Proven track record of successfully delivering large-scale transformation projects across complex organizations.
  • Expertise in process improvement methodologies (Lean, Six Sigma, etc.).
  • Strong understanding of digital technologies, automation solutions (RPA, AI), and data analytics.
  • Experience in managing cross-functional teams and driving stakeholder engagement at senior levels.
• Technical Skills:
  • Automation Tools: Experience with leading RPA platforms such as UiPath, Automation Anywhere, Blue Prism, or similar.
  • Process Mining and Analysis Tools: Familiarity with tools like Celonis, Signavio, or Minit for process discovery and enhancement.
  • Data Analytics and Visualization Tools: Expertise in Power BI, Tableau, Qlik, or similar for generating insights and dashboards.
  • Workflow and BPM Tools: Experience in designing and implementing workflow and work management tools
  • Understanding of ETL and API integration processes
  • AI and Machine Learning Platforms: Exposure and knowhow of  AI/ GenAI frameworks and capabilities
  • Collaboration and Project Management Tools: Strong understanding of project management tools like Jira, Smartsheet, Trello, Microsoft Project, or Asana for agile project management.
• Soft Skills:
  • Excellent problem-solving, analytical, and communication skills.
  • Ability to communicate complex data insights clearly and effectively to non-technical stakeholders both verbally and through presentations.
  • Excellent organizational skills, attention to detail, and ability to manage multiple tasks simultaneously.

 

 

Desirable skills and experience 

 

• Certification in Lean Six Sigma (Black Belt preferred).
• Certifications in digital transformation 
• Familiarity with digital platforms, automation tools, and data visualization technologies.
• Knowhow and experience in AI/ Gen AI capabilities
• Experience and knowhow in banking and financial services industries is a major plus.

 

 

Responsibilities 

• Operational Assessment and Strategy:
  • Evaluate client operations, systems, and workflows to identify opportunities for transformation.
  • Collaborate with stakeholders to develop tailored transformation roadmaps aligned with client objectives.
• Process Redesign and Continuous Improvement:
  • Lead end-to-end process redesign initiatives to streamline operations, eliminate inefficiencies, and improve service delivery.
  • Foster a culture of continuous improvement by implementing frameworks such as Lean, Six Sigma, or Kaizen.
• Digital Innovation and Automation:
  • Identify and implement digital tools, platforms, and technologies to enhance operational effectiveness.
  • Drive automation initiatives using RPA (Robotic Process Automation), AI/ GenAI, ML, and other emerging technologies to reduce manual efforts, increase accuracy, streamlining and improving end-customer/consumer experience.
  • Work closely with extended EXL teams, developers and owners of proprietary digital products to implement solutions
• Data-Driven Insights:
  • Utilize advanced analytics, data insights and visualization to generate insights and data led storytelling on customer challenges and opportunities and to identify and prioritize transformation initiatives.
  • Lead initiatives to use data to create journey mapping to visualize pain-points and bottlenecks
• Stakeholder Engagement, Project Management and Change Management:
  • Work closely with client leadership, EXL cross-functional teams deliver on goals and ensure smooth execution.
  • Create project plans, progress reports and lead governance of transformation projects
  • Champion change management processes to drive adoption and ensure alignment across teams.
  • Develop and monitor KPIs to measure transformation impact and ensure sustainable results.
• Thought Leadership and Innovation:
  • Stay updated on industry trends, best practices, and emerging technologies to continuously refine transformation strategies.
  • Act as a trusted advisor to clients, providing insights on evolving market demands and opportunities for innovation.

• Education:
  • Bachelor’s degree (any) 
• Experience:
  • ~15+ years of experience in primarily business transformation and operations management, or related roles, mandatorily in BPM environments.
  • Proven track record of successfully delivering large-scale transformation projects across complex organizations.
  • Expertise in process improvement methodologies (Lean, Six Sigma, etc.).
  • Strong understanding of digital technologies, automation solutions (RPA, AI), and data analytics.
  • Experience in managing cross-functional teams and driving stakeholder engagement at senior levels.
• Technical Skills:
  • Automation Tools: Experience with leading RPA platforms such as UiPath, Automation Anywhere, Blue Prism, or similar.
  • Process Mining and Analysis Tools: Familiarity with tools like Celonis, Signavio, or Minit for process discovery and enhancement.
  • Data Analytics and Visualization Tools: Expertise in Power BI, Tableau, Qlik, or similar for generating insights and dashboards.
  • Workflow and BPM Tools: Experience in designing and implementing workflow and work management tools
  • Understanding of ETL and API integration processes
  • AI and Machine Learning Platforms: Exposure and knowhow of  AI/ GenAI frameworks and capabilities
  • Collaboration and Project Management Tools: Strong understanding of project management tools like Jira, Smartsheet, Trello, Microsoft Project, or Asana for agile project management.
• Soft Skills:
  • Excellent problem-solving, analytical, and communication skills.
  • Ability to communicate complex data insights clearly and effectively to non-technical stakeholders both verbally and through presentations.
  • Excellent organizational skills, attention to detail, and ability to manage multiple tasks simultaneously.

EXL (Nasdaq: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit  www.exlservice.com.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.