Client Order Coordinator

Client Order Coordinator

Location: Wilmington, DE

Hybrid Work Model (3 days weekly onsite/ 2 days remote)

Monday-Friday, 8am - 5pm EST

 

If you want to contribute to a global success story, you’ll fit right in at CSC. As the world’s leading provider of business, legal, tax, and digital brand services, we partner with more than 90% of the Fortune 500 companies and employ 7,500+ people around the globe. Since 2010, our business has doubled in value, and you can be a part of this impressive growth!

As a Client Order Coordinator, you will work closely with global vendors to register and renew domain names. You will support our clients through order processing and fulfillment, manage escalations, and resolve any issues that arise. Most importantly, you’ll be part of a global team, with the opportunity to support clients and collaborate with colleagues around the world.

Position Overview:

1. Fulfillment of domain orders: Complete domain requests to Register, Transfer, Modify and Renew domain names by fulfilling jurisdiction requirements accurately and efficiently. Research and become proficient in domain specific requirement knowledge, collaborate with the Global Fulfillment Team and other support teams as requirements change. 
2. Communicate effectively internally and externally: Communicate order updates to our internal Client Service Partners in a complete and concise manner.  Build partnerships with global vendors, communicate via email and phone with effective cultural awareness.
3. Manage team and individual work queues: Proactively monitor new requests in a shared team queue. Prioritize work queue and collaborate with the team in daily huddles to ensure not only your work, but also the teams work is complete.

What technical skills, experience, and qualifications do you need?

• Detail-oriented, produce quality results on a consistent basis
• Strong prioritization and time management skills, including working to daily/weekly deadlines
• Tenacious with strong problem solving skills
• Comprehension and critical thinking skills
• Ability to work independently and function as part of a team
• Ability to effectively communicate both verbally and via email with global teams and Vendors
• Remain flexible and adapt to constantly changing environments and systems
• Microsoft Office experience with proficiency in Excel, Word and Outlook

What You Can Expect from Us

Our business is exciting, ever-changing, and highly focused on creating the best client experience. If this sounds like the right fit for you, read on to learn more about how we support our employees as they transition into Digital Brand Services: 

• Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on-the-job training
• An on-team mentor to provide additional day to day support during your onboarding
• Collaborative team environment
• Supportive leaders committed to your professional development and growth 
• Flexibility for our employees by offering a 3 by 2 hybrid work schedule
• A clear vision, mission and values centered around our promise to provide world class service to our clients

 

#LI-CS1

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.