Hard Rock Tulsa is seeking a full-time Player Services Representative to join our Electronic Gaming department (E-games). In this position, you will turn winning tickets into smiles by efficiently cashing out guests and smoothly processing jackpots! You are responsible for creating a vibrant and welcoming atmosphere where guests can truly revel in the experience!

Celebrate guests' big wins by efficiently and accurately handling electronic game (e-game) jackpot payouts, ensuring all paperwork (including IRS forms) is neat and complete.
Master the ins and outs of our various e-game machines so you can guide players toward their perfect match - whether it's a thrill-seeking adventure or a casual spin.
Be a problem-solver! Tackle minor hiccups like ticket jams, printer issues, and reel tilts to keep the fun flowing seamlessly.
Create a vibrant atmosphere! Greet guests with a smile, engage in friendly conversation, and ensure everyone feels welcome and excited to play.
Maintain a clean and organized gaming space by keeping chairs tucked in, clearing trash, and sanitizing machines for a comfortable experience.
Be a whirlwind of assistance! Respond promptly to machine alerts and be there to help guests whenever they need you.
Stay updated on our exciting promotions and events so you can answer any questions with a smile. Bonus points for suggesting must-try restaurants and local attractions!
Keep a watchful eye for responsible gaming practices. We prioritize player safety and expect you to report any suspected underage gambling activity.
Embrace our company culture by adhering to all departmental and company policies, including Title 31 and MICs.

We're looking for someone with a minimum of a high school diploma (or equivalent) and 6 months of customer service experience in a similar role. Alternatively, a blend of education and relevant experience will do the trick!
Strong communication skills and the ability to work seamlessly with a team.
Be prepared for a vibrant atmosphere with exposure to smoke, noise, and bright lights.
This role requires the ability to lift and carry up to 50 pounds.
Be ready to put your best foot forward with constant standing and walking throughout the shift.
Ability to obtain and maintain licensing by the appropriate gaming authority.
When it comes to paperwork, your attention to detail is legendary. You ensure federal and state forms are complete and accurate, leaving no room for errors.

Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!

Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.

Here's what awaits you: 

Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations). 
Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays. 
Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind. 
And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.