Dispatchers are responsible for the daily management of coordinating deliveries in their area. This includes communicating and working with members of our fleet, sales team, and back-end operations team to provide exceptional service to our customers.

Communicate daily via phone, radio, and emails with an assigned fleet of drivers to ensure proper load instructions are passed along and carried out.
Determines the most efficient delivery schedules, taking various factors such as driver availability, size of load, trip length, etc. into consideration.
Work with the sales team to coordinate customer’s delivery requests.
Maintains regular and professional communication with the customer.
Plan loads/runs to ensure the best time efficiency and load factor.
Coordinate vehicle maintenance.
Assist other dispatch/shipping staff as required during spikes in workload.
Troubleshoot delivery problems.
Process paperwork according to company shipping procedures.

Manage multiple and changing priorities.
Enjoy working in a fast-paced environment.
High detail and well-organized.
Ability to multi-task and willingness to learn.
Work well with minimal supervision, under pressure, and within time constraints in a busy environment.
Excellent people skills.

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply. We appreciate your interest in our company however only those candidates selected for an interview will be contacted.