Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.Business Support Engineer Responsibilities

Partners with Meta’s Business Partners & Clients to help them deploy Meta Products at scale.
Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world.
Manage technical relationships with Meta partners, providing technical support and handling service outages.
Become an expert in one of our business products and how best to deploy them and troubleshoot them.
Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service.
Troubleshoot partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta’s internal technical teams to resolve those issues.
Develop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly available.
Communicates partner needs to the Meta product teams to improve people’s experience with our products.
Helps scaling programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta’s infrastructure, presenting cross-functional and global context.
Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends).
Proactively and independently analyzes information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team.
Use your problem-solving skills to resolve business problems.
Regularly frames and considers issues within the larger scope and goal of the team and translates them into actionable insights that have key business impact.
Independently thinks through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance.
Effectively manages key relationships with multiple Cross productive partners, demonstrating leadership by facilitating communication of the team and nurturing Cross Functional relationships.
Be recognized and known as an expert across the global team and regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management.
Constructively challenges priorities and/or the direction of a certain project.
Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources.
Make informed decisions and recommendations based on the reprioritization of competing needs.
Consistently delivers constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals.

Minimum Qualifications

Requires a Master's degree (or foreign degree equivalent) in Computer Science, Computer Engineering, or a related field and 8 years of experience in Software Engineering, Support Engineering, Reliability Engineering, or a related field
Requires 8 years of experience in the following:
1. Full web stack, Python, PHP/Hack, and JavaScript/React development along with debugging and bug management support
2. Mobile iOS or Android development
3. Database management systems (MySQL, MongoDB, etc.)
4. Distributed memory object caching systems (Memcached, etc.)
5. Data workflow tools (Dataswarm, Microsoft Azure Data Factory, Apache Airflow, etc.)
6. Log analysis tools, such as Sumo Logic, ELK Stack (Elasticsearch, Logstash, Kibana)
7. Apache Hadoop (open-source), Hive, and Presto
8. Developing, deploying, and operating software in one or more public cloud infrastructure (Azure, Google Cloud Platform, AWS, etc.)
9. API development on cloud based infrastructures
10. Simple Object Access Protocol (SOAP), and REST API technologies and architectures
11. Software development tools: Code editors (VIM or Emacs), and revision control systems (Subversion, GIT, or Perforce)
12. Linux, UNIX, or other *nix-like OS as evidenced by file manipulation, advanced commands, and shell scripting
13. Solid understanding of IT infrastructures and network protocols (such as HTTP, TCP/IP) on different layers, with demonstrable knowledge of different data exchange formats and protocols
14. Assessing, analyzing, and resolving operational issues using data
15. Software development methodologies, such as Agile or Waterfall
16. Managing multiple concurrent projects and driving initiatives in a cross-functional environment
17. Working across a global multilingual team, solving problems, and designing business operations from scratch and
18. Communicating with technical and business audiences and creating technical documentation

For those who live in or expect to work from California if hired for this position, please click here for additional information. About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$213,512/year to $227,700/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.