Senior Process Manager

The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The candidate must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives.

 

Key Responsibilities:

Team Leadership & Travel Coordination

• Lead and manage a team handling travel bookings (flights, hotels, transportation, visa formalities).
• Ensure adherence to company travel policies and customer service standards.
• Organize end-to-end travel logistics for staff, executives, and guests across all modalities (air, rail, car, hotel, visa, forex).
• Handle urgent or last-minute travel changes and emergencies with efficiency and composure.

Vendor & Stakeholder Management

• Negotiate favourable rates and terms with travel and accommodation vendors to optimize cost efficiency.
• Maintain strong relationships with travel agencies, hotel partners, and external service providers.
• Manage vendor contracts and service-level agreements.

Budget & Cost Management

• Monitor and control travel-related expenses to support cost-saving targets.
• Review and approve travel expense reports and vendor bills with proper documentation and approvals.

Documentation & Reporting

• Maintain accurate and up-to-date travel records, invoices, credit notes, and reports for Finance, HR, and Management.
• Analyze travel data to identify trends and recommend improvements in travel efficiency and effectiveness.

Customer Service & Communication

• Act as the primary point of contact for travel-related queries and issues.
• Ensure travellers receive detailed itineraries and relevant travel information in a timely manner.

Required Skills:

• Minimum 7–8 years of experience in corporate travel operations.
• Strong leadership and team management skills.
• Excellent negotiation and vendor management capabilities.
• Proficient in travel booking systems and MIS tools.
• Exceptional communication and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.