Travel Insurance Account Manager

Travel Insurance Account Manager Position

Responsibilities 

• Build and maintain positive relationships with airline partners to support the integration of travel insurance into booking flows.
• Assist in developing strategies to improve product adoption and revenue performance.
• Support the launch of new travel insurance products/markets, including basic A/B testing and performance tracking.
• Coordinate with internal teams (IT, Operations, Compliance) to ensure smooth implementation and alignment with partner needs.
• Address daily operational issues related to insurance distribution, including system troubleshooting and escalations.
• Monitor compliance with regional insurance regulations and flag potential gaps for resolution.
• Analyze performance data to identify opportunities for improvement and provide actionable recommendations.
• Assist in onboarding new airline partners and contribute to market expansion efforts.
• Act as a point of contact for partners, offering guidance and support on best practices.
• Collaborate with internal teams to resolve challenges and deliver quality service.

 

Competencies

• Relationship-Builder – Builds strong working relationships and fosters a positive, team-oriented environment.
• Problem Solving – Approaches challenges logically, breaking them into manageable parts to find solutions.
• Continuous Learning – Shows eagerness to develop new skills and grow professionally through learning opportunities.
• Initiative – Takes ownership of tasks, meets deadlines, and goes beyond expectations to contribute effectively.
• Adaptability – Adjusts to changing priorities and circumstances, remaining flexible and focused.
• Results Orientation – Strives to achieve goals, takes accountability for outcomes, and perseveres through challenges.
• Values Orientation – Acts ethically, maintains integrity, and collaborates effectively within the team and organization.
• Detail Oriented – Pays close attention to accuracy and timely delivery of work.
• Creativity – Thinks outside the box to find alternative solutions when traditional methods fall short.

Skills

• Strong interpersonal and relationship management skills.
• Basic understanding of travel insurance distribution and booking flows.
• Analytical mindset with the ability to interpret data and suggest improvements.
• Solid organizational and time management skills to handle multiple tasks effectively.
• Awareness of regional insurance regulations and compliance requirements.

Education and Experience

• Bachelor’s degree or equivalent work experience.
• 1-3 years of experience in travel insurance, airline partnerships, or a related field.
• Exposure to account management and revenue growth initiatives is a plus