L and D VTH Assistant Director-MENA Learning Operations Lead

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Role Description – Talent Development function

Role Title - MENA Learning Operations Lead

Role objective and key accountabilities:   

Responsible for driving standardisation and efficiency of Learning deployment processes across SLs. Acts as a custodian for the Symphony new ways of working and manages the Region roll-out of system updates. Manages and coordinates Region Learning deployment resource to manage peaks and troughs in work volumes. Supports the Talent Development Leader in overall team management.

 

Key interactions   

• SL Learning Leaders, Cross-SL Learning Leaders, Learning Program Managers, Region Talent Development, Region HR Enablement, TSS Leadership

 

Key Responsibilities

Continuous improvement     

• Drive adoption, standardisation and efficiency of Learning deployment processes across SLs
• Manage Region roll-out of updates to Learning technology and process updates
• Monitor and report on Region Learning team performance
• Drive maintenance of Region Learning data quality
• Manage continuous improvement projects as required

Team management      

• Support Talent Development Leader with team management activities, including recruitment, PMDP, reporting etc.
• Manage and coordinate Region Learning Deployment resources, and manage peaks and troughs in Learning work volumes
• Support team Learning and development activities relating to Learning operations, to upskill team members to be ready to operate with the ‘Future State’ ways of working

Relationship and people management         

• Act as a close advisor to the Talent Development Leader relating to deployment team matters and operating processes
• Promote close working relationships and efficiencies between Learning deployment resources and TSS
• Build and maintain relationships with Area Deployment network

 

Skills  

• Leadership capabilities and ability to manage resources
• Strong commercial acumen and business awareness
• Clear, comprehensive understanding of EY and EY Talent
• Stakeholder management / business consulting
• Strong communication skills and ability to work effectively with multiple stakeholders across the organisation at all levels
• Strong team worker with ability to coordinate and work as ‘one team’
• Provide evidence-based insights to the Talent Development team
• Drive and deliver quality services and products to Talent
• Ability to engage and influence others, with good change management skills and a desire to act as a change champion

 

Experiences  

• Significant experience of working in HR in professional services or corporate environment
• Experience of working in Learning preferred
• Working in international and diverse environments

 

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