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Retail Field Services Engineer - IT Support

A&O IT Group

Office

London, United Kingdom

Full Time

12 Month initial fixed term contract

Own vehicle required, monthly fuel allowance provided.  This position will cover approx. 5 retail sites across London.

As a Retail Field Services Engineer, you will be responsible for providing on-site technical support, troubleshooting and fixing issues as they happen in the stores. You will perform break-fix, replacement of hardware as needed, quarterly health checks and projects

Scope of Services

  • Perform on-site troubleshooting, analysis, diagnosis of all store IT equipment for End-Users, and recommend and implement corrective solutions.
  • Install, configure, and test IT Store equipment including but not limited to POS, Mobile POS, RFID, Zebra printers.
  • De-install and package legacy store equipment as necessary.
  • Collaborate with Client personnel to enable efficient operation of Client’s desktop computing environment.
  • Where required, administer and resolve issues with associated end-user workstation or IT retail equipment.
  • Verify IT retail device connectivity.
  • If necessary, liaise with third-party support and IT equipment vendors.
  • Provide “smart hands” technical resources to support onsite hands-on support as directed, including infrastructure, Software/Applications.
  • Perform installations, moves, adds, and changes (IMAC) on retail store hardware, which include installs, removals, relocation, upgrade, modify, or otherwise reconfigure retail store equipment and software as requested.
  • Support all IT related equipment in the store via installation, repair/swap or Smart Hands, including but not limited to:
    • register base.
    • register display.
    • register printer.
    • register keyboard.
    • debit pin pad.
    • barcode hand scanner.
    • integrated payment terminal.
    • bed scanner.
    • presentation scanner.
    • POS controller.
    • software reloads when cannot be performed remotely.
    • coin dispenser.
    • price verifiers.
    • iOS devices and peripherals; fiscal print devices.

Required Skills and Experience

  • Strong experience as Desktop support engineer
  • Strong experience in supporting executive level users
  • Network trouble shooting skills
  • VIP Support skill
  • MAC & Windows support
  • Good knowledge of ticketing tools such as SNOW
  • SCCM
  • Acquaintance with Intune

ABOUT US:

A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.

OUR VALUES:

Our team prides itself on our core values and commitment to doing the basics brilliantly. If you too strive to engage & delight, we would love to hear from you.

Retail Field Services Engineer - IT Support

Office

London, United Kingdom

Full Time

August 11, 2025

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A&O IT Group

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