Operation Supervisor - Softservices

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Site Operations Management

• Oversee soft-service operations including cleaning services coordination

• Manage site access control systems and badge issuance processes

• Build and maintain relationships with key stakeholders to ensure smooth operations

• Implement industry best practices across facility operations

• Conduct regular site inspections to verify compliance with building procedures and performance standards

• Develop and maintain up-to-date Standard Operating Procedures (SOPs)

Finance Management

• Support financial processes to ensure timely and accurate completion of all financial management requirements

• Manage budget planning, purchase order processing, and invoice handling with precision and efficiency

People Management

• Foster a positive work environment that promotes teamwork, collaboration, and excellence

• Guide and develop team members to achieve operational goals and personal growth

Vendor Management

• Oversee contractor performance across both principal and agency management relationships

• Ensure all vendors meet required quality standards through regular performance reviews and inspections

• Source and procure vendors and services as needed to support operational requirements

Account Management Support

• Track and report on operational performance using established KPI frameworks

• Work with team members to identify and implement cost-saving initiatives to meet targets

• Manage service contracts and ensure compliance with terms

• Prepare comprehensive reports, communications, and documentation as required

<Requirements>

Qualifications & Experience

• Minimum 3 years of experience in Facility Management, Hospitality services, or related field

• At least 1 year of people management experience

• Demonstrated communication and presentation skills

• Native-level Japanese and business-level English proficiency

• Proficiency with Microsoft applications (Excel, PowerPoint, Word, Outlook)

Key Attributes

• Self-motivated professional with confidence and energy to drive results

• Strong goal orientation with focus on meeting performance targets

• Collaborative team player who works effectively with others

• Ability to appreciate diverse perspectives and create an inclusive work environment

Location:

On-site –Tokyo, Japan

Job Tags:

Facility Management, People Management, Service Operations, Standard Operating Procedure (SOP)

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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