IT Help Desk Technician

Description

At Swickard, we’re passionate about vehicles, and committed to providing 100% customer support and satisfaction – that’s where you come in! 

We're seeking a dedicated and motivated IT Help Desk Technician to provide on-site support at our various locations throughout the Bay Area. In this role, you will play a crucial part in ensuring the smooth operation of our technology infrastructure and supporting our employees. If you are a hardworking and reliable individual with a passion for IT, we encourage you to apply. 

Each member of our team is dedicated to providing a superior experience, whether over the phone, face to face, or in a supportive role. Our customers are the reason we’re here. We want to be their favorite place to purchase or lease a vehicle, and we want to be your favorite place to work! If you understand hospitality and are committed to the customer experience we’d like to talk to you! Swickard is changing the way auto dealerships operate, and revolutionizing the world of service after the sale. Our culture is transforming the retail automotive industry – and our team just continues to grow!

We’re already in the Top 100 of companies in automotive retail – come find out why!

We are looking to add to our team a IT Help Desk Technician. This position offers a variety of great benefits, including health insurance, 401(k), and paid time off.

RESPONSIBILITIES:

• Work with a Call Management and Ticketing System.
• Installation, configuration and support of Microsoft Desktop Operating Systems (Windows and Mac OS.)
• Installation, configuration and support of Microsoft Desktop Applications (Office Suites and Office 365)
• Provide remote desktop support for end users’ workstations
• Provide support for common IT tasks (password resets, new user setups, etc.)
• Document, track, and monitor support requests and provide timely feedback to end users during and upon resolution.
• Troubleshoot Network, VOIP, Internet connectivity problems, peripherals (printers, scanners, and other devices)
• Assist the Senior Network Engineers with installation, administration, and testing of network servers, operating system software, hubs, routers, switches, cabling etc.

QUALIFICATIONS:

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. 
• Must have own transportation, a valid California state drivers’ license, and able to travel to multiple dealerships on a regular basis.
• Experience: 3+ years experience in an IT support or similar role in an enterprise environment.
• Certifications: A+ Certification minimum; Network + Certification preferred.
• Skill: Understanding of LAN design, network protocols, client configuration, IP addressing, and remote connectivity.
• Experience using a ticketing system.
• Solid troubleshooting skills with the ability to quickly identify and resolve issues.
• Solid knowledge of PC operating systems (Both Windows & Mac OS required).
• Experience performing hardware and software upgrades.
• Proven ability to: work independently as well as part of a team, effectively multi- task, consistently meet deadlines, prioritize and organize work load.

Physical Requirements:

• Lifting and moving equipment: You may need to lift and carry items like computers, monitors, printers, and other peripherals. This can range from light to moderate lifting, sometimes up to 40-50 pounds.
• Bending, stooping, kneeling, and crouching: These movements are necessary for tasks such as connecting cables under desks, accessing equipment in tight spaces, or working on systems on the floor.
• Reaching: You may need to reach overhead or at or below shoulder level to install or access equipment.
• Standing and walking: While much of the work is seated, on-site support often requires walking around an office or building to assist different users.
• Manual dexterity: The ability to handle and manipulate small objects and tools is important for tasks like installing components or repairing hardware.
• Sitting for extended periods: This is a fundamental part of the job, as most tasks involve working at a computer, answering phones, and managing helpdesk tickets.

Swickard offers a competitive package - salary and benefits - including but not limited to medical, dental, vision, life and pet insurance, optional disability coverage, paid holidays and vacation time and a 401K plan.

Come join us - be part of an amazing culture that’s transforming the way customers feel about buying or leasing their next vehicle. You’ll be working alongside other talented individuals with the same vision and commitment – together we’ll drive toward a shared goal of giving our customers an exceptional experience. And at Swickard, as an equal opportunity and affirmative action employer, we ensure everyone is welcome and provided an environment to be successful and included. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

To all recruitment agencies: Swickard does not accept agency resumes. Please do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.