Description

The Training Manager plays a critical role in ensuring effective training is delivered across all sites and that procedures and processes are executed consistently and accurately. This position balances training development, facilitation, and auditing, ensuring our teams have the tools to succeed and remain aligned with company standards.

We Are Valiant

With over 37 years of experience, Valiant Residential is a next-generation property management leader, uniquely attuned to the needs of property owners and residents. We are driven by a Valiant Spirit—bold, innovative, and committed to excellence—fostering prosperous partnerships and long-term success. Our team thrives on collaboration, integrity, and strategic thinking, making a meaningful impact in the industry.

Why Work at Valiant?

At Valiant Residential, we don’t just offer jobs—we build careers. Consistently ranked as a "Top Place to Work," we are a leader in the property management industry, driven by bold, innovative professionals who make an impact.

We believe in rewarding great work with competitive total compensation and time off with comprehensive benefits, including free health insurance options and 401(k) matching. Growth isn’t just encouraged—it’s expected. With career development opportunities, a collaborative culture, and a commitment to innovation, we empower our employees to thrive.

What You'll Be Doing

Partner with the Director of Training to develop and refine training for all corporate and on-site employees.
Create and execute an engaging, interactive, and practical training & coaching strategy to enhance team member skills.
Facilitate virtual and in-person training sessions tailored to various roles within Valiant.
Collaborate on new initiatives in cooperation with Operations and Marketing.
Assist in evaluating the effectiveness of current training programs through feedback, assessments, and performance metrics.
Responsible for maintaining Valiant’s LMS training platform including updating the training calendar, tracking training compliance reports, communication of training agendas and class attendance.
On Secret Shopper calls, provide coaching and feedback to Property Managers, Assistant Property Managers, Leasing Managers, and Leasing Consultants.
Responsible for maintaining a current digital copy of all training programs and other materials for in-house training.
Partner with team members to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives, and technologies.
Stay up to date with trends and regulations in the multifamily industry including, but not limited to, fair housing, sexual harassment, disability accommodations, and landlord-tenant relationships, as they apply to the company's and communities' policies and procedures.
Act as a resource for onsite team members and teach skills such as phone systems, policies and procedures, customer service, financial reporting, CRM Flex/ Yardi systems and ensure team members have a complete understanding of their job responsibilities.
Compliance auditing/training of onsite personnel is needed to ensure SOPs are consistently executed. Provide the team with tools and resources to achieve results.
Other duties as assigned

Requirements

A bachelor’s degree from a four-year college is preferred
Minimum of 3 years in the property management
Ability to communicate effectively in both English and Spanish a plus
Proficiency in delivering professional skills courses. Ability to motivate and inspire diverse teams with enthusiasm and positivity.
Outstanding presentation skills with the ability to effectively articulate and communicate in a way that retains trainee engagement.
Excellent organizational and time-management skills, with the ability to manage multiple projects.
Proficiency in creating training materials using software like PowerPoint, Canva, or similar tools.
Exceptional Written and strong public speaking skills.
Knowledge of Fair Housing laws
Previous demonstrated training experience preferred
Experience with training best practices, skills assessment methodologies, processes, and training curriculum design desired.
Minimum three years of on-site multifamily management experience
Flexibility to travel to various properties as needed.