Patient Coordinator at Utah Orthofacial Surgery

Description

Utah Orthofacial is seeking a skilled and passionate Patient Coordinator to join our well-established team. With a strong reputation for exceptional patient care and cutting-edge treatment options, this is an incredible opportunity to grow your career in a thriving, patient-centered practice. Hard-working and motivated, the successful candidate will bring a passion for providing the best patient care to the communities they serve.

Website: Utah Orthofacial Surgery 

• Manage patient scheduling, including appointments, cancellations, and reschedules, ensuring an efficient use of the doctor’s time and maximizing patient convenience. 
• Confirm appointments and send reminders to patients to minimize no-shows and ensure smooth office flow. 
• Greet patients in a friendly, professional manner upon arrival, ensuring they feel welcome and cared for. 
• Register new patients and update existing patient demographics, collecting detailed personal and financial information.
• Facilitate patient flow by ensuring timely check-in and being aware of any delays, communicating these to both patients and clinical staff. 
• Work closely with the clinical team to coordinate patient needs, making sure that patient wait times are minimized and their experience is as efficient as possible. 
• Ensure patient confidentiality by adhering to HIPAA regulations and protecting sensitive information at all times. 
• Maintain a clean, organized, and professional front office and reception area to ensure a welcoming environment for patients and visitors.
• Take and relay messages for providers and staff in a timely and accurate manner to ensure effective communication. 
• Oversee the timely processing of mail and any other administrative tasks that support the office’s day-to-day operations.

Additional Responsibilities

• Participate in ongoing training to enhance skills and stay up-to-date with office policies and best practices. 
• May perform other duties as assigned by management to ensure the smooth operation of the office, including supporting special office projects or events as needed. 
• End of day reports and banking, run cash deposit to Bank 
• Handle AR for patients including statements, refunds.

Requirements

• High School Graduate or GED required.
• 1-3 years of experience in a dental office or medical office setting preferred 
• Experience with practice management software and scheduling systems is preferred. 
• Exceptional communication and interpersonal skills with a strong focus on customer service. 
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively