Associate Account Manager

Description

Overview

ROR is a data-driven, AI-integrated, performance marketing company that services land-based businesses, including health clubs, fitness studios, personal and medical service providers, and active lifestyle destinations. ROR Partners delivers proven marketing solutions to a wide range of industries nationwide, with a strong focus on direct mail. This role is 100% in-office at our Superior, CO location, where you’ll collaborate closely with a dynamic team in a fast-paced, supportive environment. Our office backs onto open space with trails just steps away—perfect for a refreshing walk on your break, an early morning run, or simply enjoying Colorado’s fresh air after work.

Position Summary

As an Associate Account Manager, you will play a pivotal role in coordinating the production and logistics of high-volume direct mail and email campaigns. You’ll work across internal teams and with external vendors to ensure every project is executed on time, on budget, and to the highest quality standards. This is an ideal role for someone who is detail-oriented, proactive, and eager to deepen their expertise in multi-channel marketing.

Key Responsibilities

• Project Coordination – Manage all aspects of print production and email setup, from initial planning through final deployment.
• Vendor Management – Oversee external print and email vendors with professionalism, accuracy, and urgency.
• Quality Control – Conduct thorough reviews for accuracy, pre-press approvals, link and data checks, and proof sign-offs.
• Timeline Management – Create and maintain project schedules, track milestones, and communicate updates to internal stakeholders.
• Issue Resolution – Identify, troubleshoot, and escalate production challenges to maintain project quality and timelines.
• Client Support – Provide professional, client-facing communication and reporting, including special requests such as mail scans, drop ship confirmations, and email delivery reports.
• Collaboration – Act as a liaison between internal creative, data, and production teams to ensure seamless campaign execution.

Preferred Qualifications

• 2+ years’ experience in print production and/or email campaign management (direct mail experience strongly preferred).
• Solid understanding of the print production process, lettershop operations, mailing logistics, and postal regulations.
• Familiarity with saturation data and carrier route selections for direct mail.
• Proficiency in Microsoft Office Suite; ability to adapt quickly to new tools.
• Strong written and verbal communication skills with excellent attention to detail.
• Proven ability to manage multiple projects in a deadline-driven, high-volume environment.
• Resourceful problem-solver who thrives on collaboration and continuous improvement.

Work Environment & Benefits

• Standard 40-hour workweek; occasional overtime as needed to meet deadlines.
• Competitive compensation package.
• Comprehensive benefits including:
  • Medical, dental, and vision insurance
  • Life and disability coverage
  • 401(k) with company match
  • Flexible spending accounts (FSAs)
  • Paid time off (PTO) and holidays
  • Supplemental insurance options

ROR Partners is an Equal Opportunity Employer. ROR Partners’ policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. ROR Partners also prohibits harassment of applicants and employees based on any of these protected categories.

ROR Partners will provide accommodations to applicants as needed.