Description

Become the Best Part of PMP Management!
PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Lead IT Systems Support Analyst.

Who We Are

Property Management Professionals LLC. and/or PMP Management LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Colorado and Texas. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest growing management firms in each of our respective markets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:

Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description:

The Lead IT Systems Support Analyst will support our internal IT operations, as part of a small in-house team. This role requires daily hands-on and remote management/deployment of PC hardware, Windows OS troubleshooting, VoIP phone systems, and Microsoft 365 applications. The ideal candidate will have experience managing help-desk ticketing systems, remote connectivity (VPN), endpoint monitoring, and security tools. This position requires exceptional customer service skills and a proactive, detail-oriented mindset.

Key Responsibilities:

IT Support & Troubleshooting

Provide Level 1 and Level 2 technical support across desktop, network, and application issues.
Respond to helpdesk requests and resolve hardware/software problems in a timely and professional manner.
Escalate complex IT issues to team management or external vendors as needed.

Systems & Infrastructure

Assist with maintenance and monitoring of Windows desktop environments and network devices.
Oversee the administration and lifecycle management of company hardware and software.
Utilize remote management tools for endpoint deployment and configuration.

Microsoft 365 & Device Management

Support daily operations within the Microsoft 365 tenant environment (Outlook, Teams, Office apps, etc.)
Assist with device setup and management using Microsoft Intune and related tools.

Security & Maintenance

Help maintain endpoint protection systems and contribute to patch management efforts.
Participate in routine system audits and performance checks.
Administrate IAM systems (Entra ID) to ensure proper configuration of user profiles.
Follow security protocols and assist in compliance-related tasks.

Telephony / VOIP Systems

Assist with configuration and user support of 3CX phone systems, including user onboarding and call routing.

Documentation & Standards

Maintain clear records of support requests, technical procedures, and troubleshooting steps.
Follow established operating procedures and contribute to documentation improvements.

Qualifications:

3-5 years of hands-on experience in IT support or helpdesk roles.
Expertise in Windows desktop admin, Active Directory/Entra, Group Policy, Office 365 admin, and basic networking.
Demonstrated experience implementing/managing help desk ticket systems, remote support, VPN, and network connectivity for remote users/offices.
Experience with Microsoft Intune or similar MDM tools is a plus.
Exposure to VoIP systems, especially 3CX, is beneficial but not required.
Strong problem-solving skills with a collaborative, service-oriented attitude.
Effective communication skills for working with technical and non-technical teams.

Preferred Certifications (Not Required):

Microsoft 365 Fundamentals or equivalent
CompTIA A+ or Network+
3CX or VOIP-specific training is a plus