Claims Assistant - Santa Ana, CA

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Santa Ana, CA

Reporting To: Daniel Hartmann

Compensation: $27.00 - $33.00 / hour

Description

Our StoryImagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
We're on the lookout for a Claims Assistant to support claims adjusters with tasks that promote the handling and resolution of claims.

This is an in-office role at the Santa Ana, CA location.

Key Responsibilities

• Correspondence: Preparing and sending emails, letters, and reports (e.g., retention letters, coverage letters, deductible letters, denial letters, and settlement letters) to insureds, defense counsel, and other stakeholders. 
• Invoice and Payment Management: Tracking, reconciling, and updating invoices paid by insureds and vendors, as well as handling deductible and settlement checks. 
• Administrative Tasks: Uploading documents, scanning, downloading, mailing correspondence, setting up new claims and managing claim systems 
• Expense Tracking: Recording costs for postage, photocopying, and other administrative expenses. 

Skills, knowledge & expertise

• One year of year of experience in a claims environment such as third party administrator or insurance carrier.
• Proactive, independent, dependable, and takes initiative with consistent follow through
• Superb written and verbal communication skills conducted in a timely manner with diverse audiences
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional data entry skills.
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization 

Benefits

BenefitsAt Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.

 Diversity and InclusionDavies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.