Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Senior Business Systems Analyst who is ready to join our mission in creating a #CyberFit future!

In this role, you will lead the discovery, analysis, and delivery of key digital transformation initiatives, including our Partner Portal, Learning Management System (LMS), and Support Platform. Acting as a strategic liaison between business stakeholders and technical teams, you will drive cross-functional collaboration and ensure that business needs are translated into scalable, high-impact solutions. You will be expected to understand user requirements, analyze business processes, facilitate workshops, develop clear documentation, and support project delivery within Agile environments.

WHAT YOU'LL DO

Collaborate with business units (Sales, Marketing, Support, Product, Training, Technology, etc.) to identify needs and pain points across digital platforms.
Lead discovery sessions, stakeholder interviews, and requirements workshops.
Capture and document detailed business requirements, process flows, use cases, and user stories with clear acceptance criteria.
Serve as a trusted advisor to stakeholders, recommending process improvements and digital enhancements.
Facilitate effective communication between business and technical teams to ensure alignment and on-time delivery.
Support User Acceptance Testing (UAT), change management efforts, and post-launch validation.
Track and analyze project KPIs, recommending iterative improvements.
Conduct competitive benchmarking against leading platforms to identify feature enhancements and best practices.

WHAT YOU BRING

5+ years of experience as a Business Analyst, Product Owner, or Scrum Master.
Bachelor’s degree in Business, Information Systems, or a related field; Master’s degree a plus.
Background in B2B, IT services, channel partner ecosystems, or enterprise software industries.
Experience working in Agile/Scrum environments.
Ability to manage competing priorities and multiple projects simultaneously.
Excellent analytical, problem-solving, communication, stakeholder management, and facilitation skills.
Strong documentation skills, including BRDs, user stories, workflows, and acceptance criteria.
Proficiency with collaboration and requirements tools (e.g., JIRA, Confluence, Figma, M365).
Familiarity with SFDC, partner ecosystems, B2B portals, and channel sales workflows.
Proficiency with AI capabilities and tools.

Preferred Qualifications based on the responsibilities per project

Partner Portal:

Knowledge of Partner Relationship Management (PRM) and Through-Channel Marketing Automation (TCMA) systems.
Understanding of CMS platforms, Single Sign-On (SSO), and content delivery optimization.
Ability to leverage data modeling tools to identify pain points and opportunities within the partner journey, and to propose solutions that improve usability, content access, and program transparency.
Experience analyzing and enhancing the user experience across different partner tiers and personas.

LMS (Learning Management System):

Partnering with Learning & Development teams to define course structures, certification flows, learner journeys, and reporting needs.
Gathering requirements for user management, assessments, content tagging, and progress tracking.

Support Platform:

Defining requirements for ticket submission, knowledge base access, live chat integration, and customer feedback loops.
Collaboration with Support teams to improve SLAs, workflows, and self-service capabilities.
Ensuring seamless integration with CRM systems and other support tools.

*Please submit your resume and application in English.

WHO WE ARE

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.

A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.

Use of AI-generated responses or third-party support during live interviews may be grounds for disqualification from the recruitment process and a full criminal, education and identification background check is required for all new hires.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

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