Client Services Representative - VRH Dandenong

Job Description

Are you passionate about pets and providing exceptional customer service?

Veterinary Referral Hospital Dandenong is seeking a dedicated individual to join our team as a Part-time Client Services Representative for a 12-month Maternity Leave Contract!

Starting September 1st 2025, the successful candidate will be critical in ensuring our clients receive outstanding customer service. You will be dedicated, conscientious, with a genuine love for animals and effective in your written and verbal communication with clients and other hospital staff.

Your responsibilities will include:

• Greeting and assisting clients both in person and over the phone
• Handling appointments, inquiries, and client communications
• Managing client records and paperwork accurately
• Providing accurate information about our services, pricing, and hospital policies
• Coordinating with veterinary staff to ensure seamless patient care
• Processing client payments and maintain financial records
• Ensuring the reception area is kept clean, organised, and welcoming
• Assisting in administrative tasks as needed
• Availability to work weekends and evenings is essential to accommodate our clients' needs

Role requirements:

• Proven experience in a client services role, preferably in a healthcare or veterinary setting
• Passion for animals and dedication to providing excellent customer service
• Strong communication and interpersonal skills
• Mature, calm and empathetic
• Ability to multitask and work efficiently in a fast-paced environment

Join our team and make a difference in the lives of pets and their owners! If you're ready to embark on this rewarding journey, apply now and become a valued member of Veterinary Referral Hospital Dandenong!