IT Service Desk Intern

Company Description

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

Job Description

CyberArk is seeking a part-time IT Service Desk Intern. As an IT Service Desk Intern, you will maintain and provide support for computer systems and networks for the company’s employees around the globe. You will be required to solve technical IT and application problems, either over the phone or in person. The successful candidate will have to demonstrate on top of a high professional level; strong communication and customer service skills, excellent organizational skills, and ability to work on multiple tasks at the same time. 

This role will work as part of the IT Service and Support team but must demonstrate an ability to work on activities and projects that he/she will be accountable for with excellent organizational and prioritization skills.  

• Monitoring, maintaining, and troubleshooting computer systems and network problems 
• Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction  
• Strong Knowledge of Microsoft Windows operating system’ Microsoft Office products, Mac operating system, and Mac management  
• Active directory maintenance  
• Office 365 and corporate software-related support, including Exchange administration. 
• Supporting the roll-out of new applications and hardware 
• Ad hoc tasks as needed 

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Qualifications

• Currently enrolled in a bachelor's program in Information Systems, Computer Science, Cybersecurity, or a related discipline, with a minimum of 18 months left until graduation.
• 1-2 years prior experience as an IT support engineer 
• Excellent communication and customer service skills 
• Able to rapidly establish a good working relationship with other colleagues 
• Ability to listen and engage with people at all levels in a confident manner 
• Excellent time management skills 
• Team player 
• Hardworking and flexible with the ability to work under pressure  
• Ability to multi-task and with a positive ‘can-do’ attitude 
• Good English 
• Can work in flexible hours within a global team.