Customer Service Agent

Department: Customer Service

Employment Type: Full Time

Location: Southend

Compensation: £25,000 - £28,000 / year

Description

AllClear is one of the UK’s leading travel insurance specialists, proudly helping customers travel with confidence for over 20 years. With an outstanding 4.9-star Trustpilot rating, our reputation is built on consistently delivering exceptional customer experiences.
 We’re proud to be a Which? Recommended Provider, and our award-winning policies are 5-star rated by Defaqto. From offering specialist cover for pre-existing medical conditions to supporting customers when they need us most, we believe travel should be accessible to everyone.
 We’re now looking for a Customer Service Agent who leads by example, inspires team spirit, and drives high performance — all while putting exceptional customer service at the heart of everything they do. If you’re passionate about delivering service excellence, and thrive in a fast-paced, ever-changing environment, this could be your ideal next step.

Why Join Us?

• Competitive Starting Salary: Basic Salary £25,000 up to £28,000
•  Earnings Potential: Bonus potential of up to £200 per month 
• 32 days’ annual leave (including bank holidays) plus 1 day off for your birthday because your worth it
• A great benefits package, including:
  • Company-paid health cash plan 
  • Company pension scheme 
  • Holiday buy scheme
  • Staff discounts on travel insurance
• Ongoing training on our products 
• Real career progression opportunities — we love to promote from within.
• A supportive, friendly team where your ideas and input are valued.
• Based in Southend-on-Sea, with easy transport links and plenty of nearby amenities.

Operational Hours:

• Monday to Friday: 8:30 AM – 8:00 PM
• Saturday: 9:00 AM – 5:30 PM
• Sunday: 10:00 AM – 5:00 PM

Key Responsibilities

• Deliver friendly, expert service that reflects AllClear’s values, supporting customers with pre-existing medical conditions.
• Listen empathetically, respond professionally, and resolve queries promptly to ensure customers feel supported.
• Handle a variety of enquiries calmly and confidently, guiding customers through policies and claims.
• Meet quality goals like first-call resolution and customer satisfaction, while maintaining a personal touch.
• Engage in ongoing training to improve knowledge and skills for career growth.
• Collaborate with colleagues to enhance customer experience and share constructive feedback.
•  Adhere to FCA regulations, data protection, and internal policies, staying updated to ensure compliance.

What We're Looking For

•  Experienced in delivering exceptional service in a customer service or contact centre environment.
• Confident working towards sales and service targets, with a clear understanding of what great performance looks like.
• Skilled in building rapport and creating positive customer experiences—especially for those who need extra care or reassurance when travelling.
• Comfortable navigating contact centre systems and processes, and able to handle multiple tasks efficiently.
• Proactive and solution-focused—you think ahead, solve problems quickly, and always look for ways to improve.
• A strong team player who thrives in a collaborative environment and works hard to support shared goals.
• Passionate about helping people and making a real difference with every call, email, or chat.