Customer Service Assistant

Company Description

About Us

At Miracom Hive, we thrive on the energy of a beehive – collaboration, communication, and a dash of sweet success. Our team is a vibrant mix of seasoned experts and fresh talents, all bound by a common goal: making sales not just a process but a celebration!

Job Description

Job Title: Customer Service Assistant

Location: New Orleans, LA
Job Type: Full-time

About the Role:
We are seeking a friendly, detail-oriented Customer Service Assistant to join our team. In this role, you will serve as the first point of contact for our customers, providing exceptional service and ensuring their needs are met promptly and professionally.

Key Responsibilities:

• Greet and assist customers via phone, email, chat, or in-person.

• Answer inquiries, resolve issues, and provide accurate information about products or services.

• Process orders, returns, and exchanges efficiently.

• Maintain customer records and update information in the database.

• Escalate complex concerns to the appropriate department.

• Follow company policies and procedures to ensure quality service.

• Collaborate with team members to improve customer satisfaction.

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree a plus).

• Excellent communication and active listening skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work in a fast-paced environment and multitask effectively.

• Basic computer skills (MS Office, CRM software).

Additional Information

All your information will be kept confidential according to EEO guidelines.