Call Center Representative

Company Description

About Us

At Sphirea Plus, we believe in shaping the leaders of tomorrow through innovative thinking, strategic action, and a people-first approach. As a dynamic and forward-focused organization, we are committed to providing growth opportunities that empower our team to thrive in an ever-evolving business landscape. We foster a culture of collaboration, integrity, and continuous improvement, ensuring that each team member has the tools and support needed to excel.

Job Description

Job Description

We are seeking a dedicated Call Center Representative to join our customer service team. The ideal candidate will be responsible for answering incoming calls, addressing customer inquiries, providing accurate information, and resolving issues in a timely and professional manner. This role requires excellent communication skills, attention to detail, and a customer-first mindset.

Responsibilities

• Answer inbound calls promptly and professionally.

• Provide accurate information about products, services, and company policies.

• Resolve customer inquiries and complaints efficiently.

• Document all customer interactions in the system.

• Escalate unresolved issues to the appropriate department.

• Maintain a positive and empathetic attitude toward customers at all times.

• Meet individual and team performance metrics.

Qualifications

Qualifications

• High school diploma or equivalent (Associate or Bachelor’s degree preferred).

• Previous experience in a call center or customer service environment is a plus.

• Strong verbal and written communication skills.

• Ability to handle high call volumes and work under pressure.

• Proficient in basic computer applications and CRM systems.

• Problem-solving skills and a customer-focused approach.

Additional Information

Benefits

• Competitive salary: $50,000 - $53,000 annually.

• Growth and career development opportunities.

• Comprehensive training program.

• Paid time off and holidays.

• Health, dental, and vision insurance options.

• Supportive and team-oriented work environment.