Customer Service Agent

Company Description

About Us

At Sphirea Plus, we believe in shaping the leaders of tomorrow through innovative thinking, strategic action, and a people-first approach. As a dynamic and forward-focused organization, we are committed to providing growth opportunities that empower our team to thrive in an ever-evolving business landscape. We foster a culture of collaboration, integrity, and continuous improvement, ensuring that each team member has the tools and support needed to excel.

Job Description

Job Description
We are seeking a dedicated and detail-oriented Customer Service Agent to join our growing team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring each client receives top-quality service. This role requires excellent communication skills, problem-solving abilities, and a strong sense of professionalism.

Responsibilities

• Handle incoming calls, emails, and chat inquiries from customers.

• Provide accurate information regarding products, services, and company policies.

• Resolve customer complaints and concerns promptly and professionally.

• Maintain detailed records of customer interactions and resolutions.

• Collaborate with other departments to ensure customer satisfaction.

• Follow company guidelines and procedures to ensure quality service delivery.

Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.

• Previous experience in customer service or a related role is an advantage.

• Strong verbal and written communication skills.

• Ability to multitask, prioritize, and manage time effectively.

• Proficient in using computer systems, CRM software, and Microsoft Office Suite.

• Problem-solving skills and a customer-first mindset.

Additional Information

Benefits

• Competitive salary within the range of $47,000 – $52,000 per year.

• Opportunities for career growth and professional development.

• Comprehensive health, dental, and vision insurance.

• Paid time off, including vacation and sick leave.

• Supportive and collaborative work environment.