Client Care Assistant
IVC Evidensia
Office
Plymouth, Devon, England
Full Time
Client Care Assistant role available at our new Plymouth Vets site!
Having just relocated to our brand-new facility with multiple wards. separate species waiting areas, state-of-the-art prep room, theatres and CT as well as spacious admin rooms and staff areas, we are now looking for a friendly and professional Client Care Assistant to join our team.
The role will be a mix of in-person reception duties, greeting and advising clients while in practice, as well as overseeing admin tasks and offering telephone advice behind the scenes.
Our Client Care Team are the face of the practice and offers a warm, friendly service to our clients. You will ideally have experience of working in a Veterinary environment or a similar fast-paced customer service role. Being able to multi-task, offer compassionate support, and have a warm, friendly approach to client care is a must.
Why join us?
The Hospital is located just one mile north of the A38 in Derriford. The Hospital has plenty of on-site parking and provides care to small companion animals 24/7, 365 days per yea,r with a dedicated Out of Hours service for our clients as well as other practices surrounding the Plymouth area. We can offer you a varied role which is rewarding and challenging, so if you are passionate about animal care and would like to be a part of the team, please do get in touch.
Your shift pattern
This is a full-time role working 40 hours per week, covering a varied shift pattern between 8 am - 8 pm across the week as well as some weekend work as directed by the Client Care rota, which ensures our clients' needs are taken care of at all times.
In addition to a competitive salary, you will benefit from:
*6.6 weeks annual leave *Additional annual leave for your birthday which will be added to your holiday allowance*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay *Cycle to work scheme *Initiatives focused on employee wellbeing *Non-accidental injury support *Learning and development opportunities via the IVC Evidensia Academy *Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers *Pension scheme *Discounted staff pet care
Having just relocated to our brand-new facility with multiple wards. separate species waiting areas, state-of-the-art prep room, theatres and CT as well as spacious admin rooms and staff areas, we are now looking for a friendly and professional Client Care Assistant to join our team.
The role will be a mix of in-person reception duties, greeting and advising clients while in practice, as well as overseeing admin tasks and offering telephone advice behind the scenes.
Our Client Care Team are the face of the practice and offers a warm, friendly service to our clients. You will ideally have experience of working in a Veterinary environment or a similar fast-paced customer service role. Being able to multi-task, offer compassionate support, and have a warm, friendly approach to client care is a must.
Why join us?
The Hospital is located just one mile north of the A38 in Derriford. The Hospital has plenty of on-site parking and provides care to small companion animals 24/7, 365 days per yea,r with a dedicated Out of Hours service for our clients as well as other practices surrounding the Plymouth area. We can offer you a varied role which is rewarding and challenging, so if you are passionate about animal care and would like to be a part of the team, please do get in touch.
Your shift pattern
This is a full-time role working 40 hours per week, covering a varied shift pattern between 8 am - 8 pm across the week as well as some weekend work as directed by the Client Care rota, which ensures our clients' needs are taken care of at all times.
In addition to a competitive salary, you will benefit from:
*6.6 weeks annual leave *Additional annual leave for your birthday which will be added to your holiday allowance*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay *Cycle to work scheme *Initiatives focused on employee wellbeing *Non-accidental injury support *Learning and development opportunities via the IVC Evidensia Academy *Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers *Pension scheme *Discounted staff pet care
Client Care Assistant
Office
Plymouth, Devon, England
Full Time
August 11, 2025