Senior Relationship Manager-Elite Business Banking Liabilities

Company Description

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

Join us in co-creating the future of RAKBANK!

Job Description

About the Role

We’re seeking a dynamic and experienced Senior Relationship Manager to join our Elite Business Banking team. This role is designed for a high-performing individual who thrives on building deep client relationships, delivering tailored financial solutions, and driving portfolio growth. You’ll be the trusted advisor to our Elite Business Banking and High-Net-Worth Individual (HNWI) clients, ensuring their banking experience is seamless, personalized, and value-driven.

What You Will Be Doing

Client Acquisition & Onboarding

• Identify and onboard new Elite Business Banking and HNWI clients to grow a robust and profitable portfolio.
• Ensure smooth onboarding aligned with compliance and regulatory standards.

Portfolio Management & Client Engagement

• Manage and deepen relationships with existing clients by understanding their unique financial goals.
• Deliver customized banking and investment solutions to enhance portfolio value and client loyalty.
• Develop retention strategies for high-value clients to ensure long-term engagement.

Sales & Financial Performance

• Achieve or exceed budgeted sales and service targets through strategic relationship management.
• Drive revenue generation by focusing on low-cost transactional money and other income streams.
• Promote cross-selling opportunities across the bank’s full suite of products and services.

Compliance & Risk Management

• Ensure all client interactions comply with internal policies and regulatory guidelines.
• Proactively identify and mitigate risks associated with business banking activities.

Client Service & Operational Support

• Coordinate with service and back-office teams to meet client expectations and resolve queries efficiently.
• Handle SAS and Correspondent Bank queries within defined turnaround times.

Market Feedback & Innovation

• Gather market insights to support product development and enhance customer offerings.
• Continuously seek ways to improve service delivery and client satisfaction

Qualifications

What We Are Looking For

We’re looking for a relationship-driven professional with a strong understanding of the Elite Business Banking segment. You should be passionate about delivering exceptional client experiences and have a proven track record in managing HNWI portfolios.

Minimum Qualification:

• Bachelor’s Degree or equivalent for Expats and Higher Degree Diploma or equivalent qualifications for Nationals (MBA preferred).

Minimum Experience:

• At least 5 years of experience in Branch Banking, Operations, Relationship Management, or Customer Service, preferably in a similar role managing high-net-worth individuals (HNWI).
• In-depth understanding of the target market and its requirements, enabling effective acquisition and maintenance of quality, profitable relationships.
• Strong working knowledge of banking products and services, with proven skills in HNWI Relationship Management.