Overview

The Customer Relations Representative 1 is responsible for processing communications with customers regarding product and/or service complaints.

Responsibilities

Communicate with internal and external customers regarding service complaints.
Process written documentation of service complaints.
Perform data entry into software system for computer records regarding the complaint.
Correspond with the appropriate Cook entity based on the complaint.
Perform service complaint investigations.
Responsible for issuing account actions for customers.
Responsible for the closure of customer complaints.
Follow up with any requested actions to meet customers' needs.
Provide clerical support as needed.
Ability to stay organized in an environment with interruptions.
Must work and interact effectively and professionally with and for others throughout various levels of the global organization.
Must strictly adhere to safety requirements.
Maintain regular and punctual attendance.
Must maintain company quality and quantity standards.
Must have effective communication skills and ability to work in a collaborative and independent work situations and environments with minimal supervision.
Ability to remain calm and receptive in fast paced situations.
Other duties as assigned by management.

High school diploma or equivalent required.
Requires 1-2 years of related experience.
Cook product knowledge preferred.
Proficiency in Microsoft Office software (Word, Excel, PowerPoint, and Outlook).
Experience in keyboarding required.
Experience in a fast-paced environment.
Experience using effected customer relation skills.

Physical Requirements:

Works under general office environmental conditions.
Sitting for extended periods.
Utilizes close visual acuity for working with computers and equipment.
Must be able to perform the essential functions of the job, subject to reasonable accommodation requirements under the ADA.
This job description in no way states or implies that these are the only duties to be performed. This position is expected to follow other job-related instructions and duties.