Front Office Team Leader

Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AvaniI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description

As a Front Office Team Leader you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience.  You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner.  You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner.  You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

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Qualifications

• Should be holding a degree in hospitality management and/or related field 
• Minimum two (2) years' experience in Front Office, preferably with demonstrated leadership skills  
• Good English communication skills, additional languages would be an advantage
• customer driven and extremely proactive   
• Personable and with excellent grooming standards
• Experience fostering collaboration in diverse, multicultural teams preferred